Books-A-Million — Local services in Bristol

I hate this place for the sole fact that my last purchase cost my over $150 because I wasn't told that my card would be charged for magazine subscriptions street I was told that they were free. They were free, but only for the first 3 weeks and then my card was be charged the full subscription price after only one purchase at Books a Million for my mother-in-law. How is this not robbery or at very least conveyed and explained to me prior. Who even looks at their receipt for a single $20 guest book purchase for a funeral? No one I know does that and I guess that is the whole point. That will be my last visit to Books-a-Million. I would hurt less getting ripped off by someone who actually needed the money not a multistate, multimillion dollar corporation who doesn't even pay their employees a decent living wage. SHAME ON YOU...

I used to love this store. Carried the membership for years when they opened up in Bristol. For years i would be in here at least once a week. Now when i go there the staff is rude they act like they dont want to help you and finding any of the books i read from best selling authors is like finding a needle in a haystack. Everytime ive went in there for at least the past two years they havent had any of the new books from any of the authors i read and they are best selling authors....doesnt make sense to me. Its got to the point id rather drive to johnson city and go to barns and noble. Ive never had any issues with the staff there or finding whatever book im looking for. Books a million definitely isnt...

They lied to me and said that I would be getting 2 months worth of free magazines but when looking at the fine print it's gonna charge me after 2 months. I called back to say hey don't even send my credit card info in but was told that it was "Too late" and that it's gonna take their managers up to a week to get the issue resolved. The staff would have been friendly had they actually not lied to me. The interior is also very crowded and the selections are smaller than they used to be since most of their content is toys and collectables. The staff was no where near the checkout when I was ready to go and I had to wait around, which I don't really care to do but if you're in a rush they're not the...