T.J. Maxx — Local services in Bristol

I had a very frustrating experience at this location. I bought several items earlier that day at the TJ Maxx in Waterbury and came to return them at the Bristol store — all items had tags and were in perfect condition.

Unfortunately, the associate named Katlityn was not helpful or friendly at all. She refused to process the return without giving any valid reason and made the situation very uncomfortable. I had to waste my time trying to explain something that should’ve been simple.

I ended up calling my husband, who is an attorney. He spoke with the store manager directly, and only then was the return finally processed. The whole situation was unnecessary and could’ve been avoided with basic customer service.

Very disappointing. I lost time for no reason and was treated poorly. I hope this store improves their training, because no customer should have to go...

Love the updated paint on the entire Plaza. 👍🏻

TJ Maxx is a great store. It has an interesting collection of items including: personal hygiene, furniture, clothes, food. My most recent visit involved me needing to find something for my grandfather's birthday, so I came here for ideas and inspiration. I ended up getting him some candy from 5 below, but not due to anything against TJ Maxx, just because his favorite kind was at the other store.

The reason I am giving this store 4 stars instead of 5 is due to their return policy. I have tried to return something with a ripped barcode in the past and they couldn't take it. I understand it's probably due to how they inventory the store, but it was super frustrating. If I don't want the item, what am I supposed to do with it if not return it to the store it was bought from? So I ended up...

I used to really enjoy this location. But lately, they have been pushing the credit card too aggressively. Every time I shop, there is one worker who always approaches me by the purses and asks if I have the card. When I politely decline, she rolls her eyes and just walks away without saying anything. This has happened with the same worker more than a handful of times now and it makes me very uncomfortable. I was asked again at the register, I mentioned to the cashier I just purchased a home and working on paying my debts off, response was “what does that have to do with it?”. I get you have certain targets but please take no for an answer as it’s ruining customers shopping experiences now. I avoid this location...