KAY Jewelers — Local services in Bristol

Had an absolute great experience here! In fact my now wife, wouldn’t have the ring she dreamed of if it weren’t for the leaps and bounds the staff here went for us. My wife had her eye on an oval engagement ring with a low flush setting and we found at the time (June) the latest similar ring in the Neil Lane collection at the location in the west farms mall. I purchased it and proposed with the temp ring (as we had to wait for her actual size to come in). Long story short and a mixup I proposed on nye last year and got her right sized ring in March. When we went there to get it, we saw that Niel Lang had come out with another new oval ring with a lower halo setting. It was exactly what she had wanted and I knew the minute she saw it, that she loved hers but that one was what she dreamed of. I asked Sal if we could exchange and he shut down that and said unless we brought this one or another ring twice the price nothing could be done. Fast forward to November and finding our local Kay’s here in Bristol, we again saw the same lower setting ring and and chatted it up with two women who worked there, Lori and Katie. We told them the story and Lori and Katie went to work! They said they couldn’t believe that we didn’t even get offered our 30 date exchange period when we a) first purchased the ring and then again when we picked it up in March. Lori and Katie put in countless hours to make sure through proper exchange, Kay’s credit refund and etc that we in the end, did an even exchange, brought at a time of sale, and made sure we got the ring and band of my wife’s dreams! Above and beyond customer service and we’ll always go to this store from...

My husband and I have been lucky enough to celebrate our 30th anniversary together this year. As a gift to ourselves, we decided it was time to have a new wedding band created. We have been to this store location before to purchase gift items for our family however, never for ourselves. We had the extreme pleasure of being met by Sarah Tritman whom was such a kind and warm soul. Most jewelry store employees are all about ‘the sale’ and forget to make a personal connection first. Well Sarah definitely surpassed all of our pre-notions and so much more! Sarah actually took the time to listen to our wants and even asked to hear about our love story. The fact that an actual stranger showed a sincere interest in us was worth its weight in gold. My husband and I actually did not have any clue in what we were looking for or even interested in. It’s like Sarah knew exactly what would make us smile… she selected 2 rings from the Dana Augustine collection and one of those ended up being our new band. Making an extremely expensive purchase like this is not something we take lightly. Sarah was not pushy or insistent - she allowed us to make the best decision for us. If Kay’s Leadership staff is committed to hiring employees with this extreme knowledge and exquisite sophistication, you will have dedicated customers for eternity. We look forward to recommending Sarah to all our friends and family and suggest others reading this to go met Sarah for themselves and have the same fantastic experience did. Sarah keep that positive energy and head held high… you are a prominent star! We thank you for...

I’ve worked retail for over 20 years and managed for 16 of those 20. My wife & I have spend roughly $15k-$20k at Kay’s specifically and after adding a wedding band to our financing it through the autopay off and left a $200 balance on our account which then noticing she payed at which time Kay’s ended up charging a LOYAL customer who has NEVER been late or missed a payment over $1,800 in interest. The truth of the matter is there is no more personal touch or value of relationships in almost any business and no one even in upper management care to help who should be a valued customer to continue to be loyal as we were always on autopilot when my wife wanted jewelry. BUYERS BE WAREYou are nothing more than another number at this location or any Kay’s location and upper management can’t even make the educated decision to help someone who made an honest mistake!!!! I wasn’t even asking for all of it to be forgiven but to charge $1,800 in interest on a $200 balance should be illegal!!! All they do is keep transferring you & keeping you on the phone for hours saying they can’t help you but trust me, if I had the power to help on similar matter and reverse charges for on time loyal customer who made a mistake so you do you but you would have to...