Central Bark Broadview Heights — Local services in Broadview Heights

Awful place to do business with. I had taken my dog here a few times to be groomed and was happy with the work they did and decided to continue taking her. Grooming books up quickly there so I made an appointment 2 weeks in advance for her. The day before my scheduled appointment I received a call asking where I was - I called back and stated my appointment was the next day and perhaps they had confused me with someone else. No - the person who made my appointment, Peggy, had written the wrong day on their schedule. After talking with Bruce, who was extremely rude and unhelpful, he basically told me sorry for my luck and they were booked the rest of the week. Mind you this happened on a Wednesday, the appointment was scheduled for Thursday morning and I would have been open to getting a different time slot but he told me I was out of luck. I was very disappointed considering the amount of notice I had given to make the original appointment. He suggested making a new appointment in 2 weeks and he would discount the price. I'm also over 9 months pregnant so it was important that the grooming be completed that week because that was the last week I had open to be able to schedule this sort of thing. Bruce said he would call me back with a new solution - and he did - offering to pick my dog up at my HOUSE without me there and deliver my dog back to me that same day- again on the incorrect appointment day and at which point I had already left my house for the day. As a business owner I understand mistakes may happen, but if you make a mistake you should make it right to your client and in my opinion they did nothing of the sort. I would HIGHLY discourage anyone who appreciates customer service and expects correct scheduling of appointments to consider a different groomer, this was probably the worst experience I have ever had at a business - when I told that to Peggy and Bruce their response was "Oh well, thats all we can do for you you'll just have to go somewhere else." Apparently they don't value the business from a re-occurring client....

I had been taking my Frenchie here for a few months but started noticing some regression in his training and when talking with various staff members it became apparent that this is a daycare facility and nothing more.

They don't reinforce training or behaviors. Wouldn't recommend for a puppy or dog that isn't fully trained. I asked on a couple of occasions to talk to their onsite trainer and was told by a few staff that the trainer is independent and wasn't there the couple of times i asked to talk with them. They kept telling me they would put a note in the system to have the trainer call me and never got a call back. For a place that sells you training as an add on - I'm not sure who is training the dogs. I had a free training session and never got any feedback or a report card. Every time I ask the staff at the desk they just say they will put a note in the system for someone to get back to me.

I was not a fan of the cleanliness of the facility, even the show room / reception area wasn't kept clean compared to other places I have seen.

Lastly, I feel like they are too busy, they never have the time or they seem bothered when you start asking questions, or they just say im newer and dont know ill put a note for someone in the system to get back to you.

Wasnt impressed and have started going...

Have been taking my Great Dane here for 4 years. I have taken her there for daycare and boarding. I have always loved taking her there until the last year. There are a lot of new staff since the last owner. My Dane has always loved it there until the last couple times this included daycare and boarding. She just seemed different at pick up and the daily pictures she was not in . I was told she was nervous and they couldn’t get her out of the crate. I was only told this after asking why she wasn’t out in play group. No one ever told us anything about what was going on and this was very upsetting for me. I decided it was no longer fun for her to go and she would not longer be going back. Me not knowing that the reason she acting like she didn’t want to go was that she had cut her leg while there. It must have bleed very badly and no one said a word. She had to have surgery to repair a deep cut in her back leg. It was very expensive and took her weeks to recover from. I’ve never had to worry about her at daycare until those last couple of visits. The owner never reached out about any of the calls I made to the daycare. The staff didn’t seem to have a lot of experience with my...