Dollar General — Local services in Brockway

The retail prices are decent. Their planograms just seem thrown together. There is no front facing or organization. Just excess merchandise thrown everywhere. It seems as though the company may want to look at their payroll matrix and a lot for more time for merchandising or stocking. With everything being such a disarray it is difficult to find what you want and makes the customer experience frustrating maneuvering around all the excess on the floors or boxes of freight everywhere. Almost makes it feel like everything is closing in on you. I can understand wanting to have as much merchandise per square foot but, I think the planograms should be per store size. Example: larger store can fit an 8 ft run but a smaller store only can fit 4 ft run. You build the planogram for the size of the store. Having 4ft of area and a 8 ft planogram doesn’t work. I have been in retail for 30+years. You definitely have room to improve the customer experience. Clean it up, look at what is being sold, look at the planograms store specific and you will find you will bring more profit to your bottom line and get more inventory turns. So much potential just not enough attention to detail. I believe upper management should tour the stores and work side by side your managers showing them what the overall goal is. Again, so much potential with the inventory mix and prices just need to streamline and pay more attention to detail and you will see how profits would increase with...

Grant it isles may be cluttered sometimes, and the cashier may not be "just standing" at the register all the time, but that is so the employees can try to stock the shelves so you can find what you need. This also allows for some things being moved out of the isles so everyone can move around. Staffing is better than it was allowing for stock to get put away quicker. Most times the staff are very pleasant, but at times they become irritated or whatever because of other customers being rude. This will definitely make staff rude.. i have worked with the public for 17+ years. Everyone there tries hard to make sure every customer is satisfied and they get what they went for. In time things may change for the brockway store. It also may not be the cleanest, but its not that dirty either, it is OLD.. Be patient with the workers and show kindness, they will give it right back to you...

This is one of the worst Dollar Generals I've been in. The entrance had a lot of clutter which made it difficult for in and out traffic. Very cluttered and narrow isles. Stocking rolltainers blocking a lot of shelving. It was way too warm in there. Employees standing around doing a whole lot of nothing. The shelves are ridiculous but that's because nothing is put out from the rolltainers. Whom ever the manager is , needs to get a grip on this store. It was NOT a good experience at all. I will be traveling to Brookville or St. Mary's first before I'll stop...