Verizon — Local services in Brookhaven

DO NOT PURCHASE HERE. CELLULAR Sales is not Verizon. They are an authorized dealer. So, when you go into the store to get a new phone, you are being charged 2 activation fees, one from Verizon $40 and selular sales charges their own form of an activation fee 50$. They call it a programming fee. I checked with Verizon corporate, and they don't charge this nor did the customer service folks have any idea what it is for. So, I called cellular sales customer service, in which I had to leave a message. A day later cellular sales customer service calls me back. I asked her what the additional 50$ charge was for and she said that it was for adding the phone to the account and transferring data. Verizon wireless corporate stores do NOT charge this fee. So I was charges 100 bucks for the "privilege" of purchasing 2 phones from a Verizon Wireless Authorized Dealer. I can tell you this, it would NOT have cost me 100 bucks to drive to the nearest Corporate store nor would it have cost be 100 bucks in shipping for 2 phones to come directly to my house. Not to mention the nearly 3 hours in store and...

I've been with Verizon for 11 years. Always awesome......EXCEPT, the Brookhaven store. Bad customer service 2 years ago. Today, I decide yo give them another chance. Needed a replacement $700 phone. This guy hands me a USED small phone with GREASY FINGERPRINTS all over and tells me this is all he has Said a customer bought it and returned it immediately, so it's new. How about stocking in some phones for customers to purchase, not ONE nasty used phone. At least clean it if you want to pass it off to a customer as new. Wow, I will never step foot in this particular...

I love the Verizon staff..... they go above and beyond to get you connected..... troubles? No problems.... come by the store.... one of the the staff members will help.... if they can't help.... they will find the right person that can.... and will make sure it gets resolved..... I just love the way you are treated... wouldn't trade them .... believe me I left for a little while but I came right back..... you can't beat Verizon's staff...... you...