Walgreens — Local services in Brookhaven

This was probably the most uncomfortable experience I've ever had at Walgreens. I came into Walgreens to make a return for a hair care item I purchased yesterday. Unfortunately after using the product yesterday evening I wasn't satisfied with it having never used it before. I came back to the store this morning to return the product and was helped by a woman who claimed she was the store manager whom was of East Asian descent. I had the hair care conditioner in the same Walgreens bag that I was given last night and kindly requested to make a return. When I showed her the conditioner she picked it up and asked if I used it and I said yes and that I wasn't satisfied with product. She then asked me if I purchased it from Walgreens to which I responded, "yes I was just here yesterday evening." When tried to show her my ereceipt my Walgreens account she proceeded to ignore me and decided to check her Walgreens app on her work device to make sure it was a product that the store carried. She then proceeded to tell me it was a "discontinued product". I then reiterated that I purchased the item just last night and asked her if I can pull up my account via my phone number (thinking of that as another option to prove I purchased the item) that she would hear me. She reluctantly agreed and looked confused and saw it was listed on my account. I asked her why she had to look it up on her device and there wasn't a response about my question. She just reiterated with a stupefied look on her face that it was an item that was discontinued and I said, "well its not if I just purchased it from this store". When I asked to speak with another individual she said she was the "store manager" and I requested again to speak to someone else and handed my the card of Edgar Riviere who is listed as the store manager. So besides lying to prevent herself from getting in trouble, she was obviously racially profiling me it was absolutely sickening, disgusting to be treated that way. How can you, Walgreens as a corporation continue to hire staff like this?! Do...

To Whom It May Concern,

I am writing to formally express my outrage and deep concern regarding an incident that took place at your Walgreens store located at 1175. A Walgreens employee, whose name I believe is Kelsea made an utterly unnecessary and egregious decision to involve law enforcement over a routine transaction issue, which any reasonable person would understand as a simple matter of customer service.

The incident stemmed from nothing more than a routine price check. Rather than handling the situation professionally and courteously, as should be expected of any employee representing your company, this individual escalated the matter in an absurd and reckless manner by calling the police. When law enforcement arrived, they confirmed that this was a civil matter—not a criminal one—making it abundantly clear that this call was a complete waste of police resources, my time, and public trust.

This kind of behavior is not just unacceptable—it is dangerous. Unwarranted police involvement can put customers at risk, create an atmosphere of hostility, and reflect a serious lack of training and judgment on the part of your employees. I am appalled that a company of Walgreens’ stature would tolerate such behavior from its staff. This incident not only calls into question the competency of this specific employee but also suggests a systemic failure in training and customer service policies.

I demand a full investigation into this matter and expect a written response outlining the corrective measures Walgreens will take to ensure such reckless actions do not occur again. Furthermore, I request a formal apology from both the employee involved and Walgreens as a corporation for the distress and humiliation this caused me.

I will be sharing my experience on all available consumer review platforms and will not hesitate to escalate this matter further if I do not receive a satisfactory resolution. I trust that Walgreens will take this complaint seriously and act swiftly to rectify this blatant mistreatment...

Needed a midday snack, so I went next door to Walgreens to grab some cookies. I got Oreos, Lorna Doone & Wafers, as you can see the label says 3/$5. When I get to the register, the wafers don't ring up the sale price. Manager Jolly is called to the front. She proceeds to tell me the sale is for Nabisco obviously, and these are Keebler. Ma'am I know the difference however your store tag is placed in front of these right in front of the counter so it is not my fault and you should honor what the tag says. She continues to attempt to explain what I should have done by getting three of the same brand instead of stating as a Manager it was their mistake they apologize and will honor the tag and even say thank you for bringing it to their attention. But it took like 5 unnecessary minutes for her to correct the transaction so I could pay and leave. Damn I wish a CVS had been across the street bc I would have gotten my stuff there. I so didn't appreciate the back and forth that Jolly, shift, or store manager, whatever her title is had with me bc this could have been resolved much faster. I didn't want to get loud, but I be damn if you gonna try to educate me on the difference between Keebler and Nabisco, like two brands can't be combined on a sale. GTFOH she needs to do some retraining when correcting...