Starbucks — Restaurant in Brookhaven

Today is 11/21/2022 and this negative customer review is way overdue. I would consider myself a valued customer that visits this particular Starbucks location at least 8x/month. However, I felt extremely disrespected this morning during my 5:00am visit. Amongst my past visits 9.5x/10 this location NEVER opens exactly at 5:00am. You have to either sit at the intercom, LEAVE because they are “unaware” of the time, or knock at the door. This a.m. I decided to tap on the glass because by this point it is 5:02am. Not only was a lady/customer waiting very patiently outside of the door in the cold but as usual I was waiting at the intercom. Some boisterous “clocked in” employee yells over the intercom stating the the “system is down and I didn’t know that you was out there.” My reply was that it was 5:00 and she should have known that customers were waiting for them to open up. I understood that the system may have been down but she should have relayed that to her customers. She continued to yell that the system was down versus APOLOGIZING FOR THE INCONVENIENCE to the customer(s). Little does she know that I am an avid customer who ALWAYS wait at 5:00am for them to open up. There are a few options for this location to open up on time: set an alarm inside for 4:58am, employees may need to come in a little earlier for preparation, or this location may need to open at a later time other than 5:00am. It baffles me to experience people in a business that ARE EMPLOYEES that works for someone being disrespectful to customers. This is especially damaging to a business where customers are at Will to posting a negative review such as this one. There are at least 3 other Starbucks on Peachtree Rd that customers can spend their monies at. However, this location is the closest for me but also the most inconvenient due to the lack of punctuality of opening on time. This location is guaranteed NOT to open on time, NOT to have the coffee made of your choice, and NOT to give customers a great five star attitude. They are guaranteed NOT to give a happy greeting in the morning either. However, the a.m. employees are GUARANTEED to clock in and get paid. To the lady over the intercom this morning that had so much to say. Invest in your own business and not Starbucks so that you can speak to your own customers any way that you want. I guarantee you would not be in business for long. I will visit this business again to see if there are any changes after this...

Oh man, what a terrible place this store is! I have never expected a Starbucks store can be this awful. The cashier was not patient nor was she competent. She couldn't communicate effectively about their sandwiches, and when I asked about the sizes of their cups, which should be the basic knowledge for anyone who works there, she didn't know either. She said in order to know those she needed to check their document codes. How ridiculous! I can tell her now: Tall cup is 12 oz, Grande is 16 oz, and Venti is 20 oz (for hot drinks). The service was bad, the coffee quality was even worse. This was the worst ever hot coffee we've ever drunk in the past 30 years, even worse than the coffee sold at gas stations! There was hardly coffee flavor. Only at this point I noticed there was no coffee aroma in the store that I used to smell in other Starbucks stores - which was very rich and pleasing. But not in this store. Our money was wasted. We will never go to this store and hope no...

If I could leave a negative 5,000 I would , upon my entrance of the establishment I was not greeted. I stood at the counter and the lady of the caramel complexion acknowledged my presence with a hey and a warm smile then my order was taken by the Asian guy and he was friendly as well. The European lady acted as if I wasn’t there keeping her head down the entire time. I’m not sure if she was just having a bad morning or if that’s her demeanor all the time but I noticed my drink sitting on the counter or what I thought was my drink because it was my first time ordering the particular beverage and I walked up and asked was it mine and she said yes. I was upset because no one called out my drink and a customer was hovered over my beverage. No one told me to have a great day or anything. If I’m going to be paying 9 dollars for a drink that’s only going to last me 9 seconds I would love for my experience to be memorable and pleasurable because that’s what we’re paying for...