Verizon — Local services in Brookings Township

Absolutely the worst experience ever, we had an consumers account and went in to upgrade our phones, was looking into getting wifi for our business and the lady and manager convinced to change to a Business account it would only go from $340 to $379 per month wich is affordable right? Well not so easy spent 3 days in a row more than 3 hours between this store and Brandon SD store to switch over to a Business account like they wanted. My account was debited by $954.13! 2 weeks earlier than we normally pay mind you. When I saw that my account was incorrect I immediately notified them and asked them to correct it. They promised but never did! Then stated it was for 2 months. I asked them to correct it and to please not take double because it's not affordable. If I knew it was going to be that much I would have said no! They bullied us basically into a huge account we can't afford! Now my new account is $577.83 does that sound like $379????? I kept going back kept texting. Literally begging nicely for them to fix it and correct it but nothing. They will send 1 text then nothing for weeks. We have been loyal customers for 6 years. I am so disappointed to know this is how customers are treated. Verizon is for sure loosing...

Kyla was very helpful, skilled, and knowledgeable at what she was doing. She was able to answer all of the concerns and questions I had about my upgrade. She was able to get my phone set up for me with no problems. We only went into the store to ask about the home internet and end up walking out with the home internet and a new upgrade for my phone. I think we were very happy with...

Jordan was awesome. He kept working until our issue was resolved. My daughter had been trying to get a new phone for two months and every time there was a mixup with her address. She had called and gone to other stores with no luck. We went to the Vitcra store in Brookings and Jordan made sure we didn't leave without a phone. We will only go to this store for phones...