Wingstop — Restaurant in Brookings Township

I've been to a number of Wingstops over the years, and I have loved all of them. What it'll tell you about this particular location (and it's new) is that it sucks. The atmosphere is loud and it's staffed with workers who seem more concerned with giving each other high fives, laughing and wandering around while there's guests waiting. Me and another customer actually had a dialogue (while waiting) and discussed the very concept that I'm articulating. We watched no less than five staff just mosey on with life with no sense of urgency, care, and really appeared to do nothing the entire 20 minutes that I was waiting... And that was after my online order arrival time. This was in plain view of anyone and everybody that was there and paying attention. The chicken wings were small and the fries were worse than two day old gas station fries; absolutely terrible, completely soggy and needed to be air fried when I got home. Even then, we threw them away. They were that bad. My wife took two bites of her chicken and said shes never ordering food from them again. This was our second attempt. I really want these guys to succeed, I love Wingstop. But, they're going to need some better leadership, supervision and solid management if they're going to...

Let me teeeelllll you something. This place fumbled our order like it was the last season of Game of Thrones. Not once. TWICE. First, they brought out one sad little part of our order, looked us dead in the eyes, and said, “That’s enough, right?” We waited… and waited… until our hunger evolved into a new personality. We had to ask where the rest of our food was—like we were bothering them for wanting what we paid for. First time I asked? They didn’t even flinch. Just walked away like I was a ghost with no appetite. It was like a psychological experiment in patience. 10/10 on stress. 2/10 on speed. But weirdly… the food slapped. Like, actually worth it. If you can survive the trauma,...

Jared this is specifically for you, if you are really the manager then thats not the way to talk to a customer, doesn’t matter if its just a dipping sauce or whatever but its still and item that a customer is paying to get and if you miss it you miss it, and no one would hold the food until the next day to get the dipping sauce and no body would take time out to come there again to get refund for dipping sauce and you guys know its pouring outside we cant come back in that rain for that. If you guys missed an item acknowledge it, just by talking rude doesn’t resolve the problem and on top you guys gave my order late than the time it shows in app -...