Brookshire Car Care — Local services in Brookshire

We took our vehicle to get serviced for a full tune up. We called to recieve a quote and we were given 2 quotes of around $606 for just a tune up and $1700 for tuneup + brakes. We said $1700 is way too much we will most likely get the tune up $606. We called the the next day to schedule the tuneup and informed the manager to do everything that is included in the tuneup. Well after the work was done they ended up doing the brakes as well after we told them the $1700 was way too much. Miscommunication between both parties. You think they would have verified the amount to pay upon pickup over the phone before starting the work, thats good Customer service. The work was done same day from 9am -3pm, 6 total hours. We went in to discuss and found out we had to pay the total Of $1700. Fred, the manager brought the price down to $1650. We did not have that amount at all as we stated in a previous conversation regarding the 2 quotes. He even asked us to apply for the monthly payment program which we knew we did not qualify for, we applied and was rejected. We were forced to come out of pocket so we could have our vehicle for transportation for our kids to school and work. We had no choice. We had to beg our families for help. I knew something was wrong when I saw the invoice. They charged us $1000 for labor. $1000! 6 hours of work that comes out to be around $150 per hr, ford delearship doesn't even charge that crazy amount. To me that is exaggerated and obvious they took advantage of us. I called several other shops who would have done the EXACT same work for LESS than HALF that. It's even worse they didn't even include a basic oil change. So if I were you don't go see this auto shop. They WILL take advantage of you, especially women. They will charge more for labor than any other auto shop out there. My suggestion is to go katy. They have honest mechanics and management that will make sure there is no lack of communication and no abuse of a poor family with 5 kids. I'm disgusted to have taken our vehicle there. These people should be ashamed of there selves for charging a...

UPDATE: The owner personally reached out to me, sincerely apologized, and is actively working with me to find an agreeable resolution. He is even assisting me with getting my car sold and transported safely to the buyer. He is going above and beyond, and I truly appreciate his willingness to hear my concerns and frustrations about the initial lack of transparency and respond in a way that makes sense for everyone.

I brought my Honda (100k miles) here for a water pump failure. I was quoted $1,800-1,900 to replace the pump, tensioner, and belt, and was told in writing: "This work comes with a three year 36 thousand nationwide warranty. Car is in good shape otherwise." Based on their assessment that the car was "in good shape otherwise" and knowing Hondas are reliable vehicles, my husband and I decided to proceed with this significant repair. After agreeing to the price and completing the water pump repair, we were then informed the engine is misfiring and is not repairable - essentially requiring a full engine replacement.

My concerns:

We were never informed of potential engine issues before authorizing the $1,800+ repair We were explicitly told the car was "in good shape otherwise" A misfiring engine should have been detected during the initial diagnostic, especially before recommending we invest nearly $2,000 in repairs We are now stuck with a car that needs an engine replacement after just paying for major repairs

Had we known about the engine condition upfront, we would have made a completely different decision rather than putting $1,800+ into a car that would shortly need an engine replacement. This feels like a failure in diagnostic process and transparency. When a shop misses critical issues like this, I believe they should take some responsibility rather than leaving the customer holding the bag. I now have to purchase a different vehicle and feel the money spent on the water pump...

I took my car in for a routine oil change. Service was good, and I left the shop happy until later in the day when I heard a loud rumbling sound coming from under the car. I continued to drive the car for the remainder of the day. When I got home and parked the car, I took a look to find that the large flat plastic / felt piece that covers the underside of the engine had dropped down and was dragging the ground. Therefore, I parked the car until I had a chance to take it back to the shop. About a week later I returned the car to the shop and explained what had happened. After examining the car, the mechanics told me that several of the clips / pins that hold the undercarriage protection in place were missing and that the piece was severely damaged. I expressed my concerns that it was likely the fault of the shop that the piece had fallen in the first place. It hadn't fallen in the 9 years and 160,000 miles prior to taking it to Brookshire Care Care, only after. The best they offered was for me to buy a new part "at cost". I declined since I feel that I shouldn't have to pay anything for their mistake. Their fix was to then tie strap the piece back to my car. I get in the car and start driving home only to see my check engine light was freshly lit. So, I immediately return to the shop and explain that my check engine light is now on. The gentlemen at the front desk laughed and said, it has to be a coincidence.... that they didn't even open the hood. So they run a diagnostic check and find out it's an oxygen sensor and send me on my way. No offer to have a look, fix it.... absolutely nothing. I will not return and will do my best to make sure my friends and family...