Bryan Lanes — Local services in Bryan

I hate to give a bad review to a business from my home town, but they are doing a terrible job at Bryan lanes. There are not a lot of options for family fun indoors and bowling is always fun. On 3 separate occasions I have taken 4-6 adults and 2-4 children to bowl. Each time we have been greeted by the rudest employees. They always look at us as a burden and have no customer service skills. Despite having rude experiences we went again and this time were not greeted at all by the staff. I walked up and said hello to the older man running the booth. He looked right at me and walked away without saying a word or acknowledging me greeting him. Another younger lady walked up and said something to him and he looked right at me and turned his back to me. Then another older gentleman does the same thing and the guy just stares at me and turns his back to me again. We stood there waiting for anything for almost 15minutes. It takes very little effort to say hello to a customer or say I will be with you in a moment. I told him they were rude and we walked out. It’s unfortunate to see a place I have always enjoyed go down the drain over bad employees. I hope the owner sees this post and works with their team to make it a customer friendly...

Made several attempts to go bowling tried Bryan and Defiance. All 3 of them were closed Tuesday and Wednesday even tho hours posted on Google said they were open. Tried again Thursday google hours said they were open til 9 called around noon to verify said they were only open til 4. Because of other plans we weren't able to make it before they closed. Needs to update their hours and specify public and league. Had 2 very disappointed kids. ?Possible pro: if the prices listed on Google are correct they...

Absolutely terrible experience. We called an hour ahead to ensure we would be able to bowl for my uncles 60th birthday. Get here and they are clueless, extremely rude, and provided absolutely no customer service. 8 of us drove nearly an hour to be turned away without so much as an apology. Will never come again or recommend...