Direct LinQ Appliance & Furniture — Local services in Bryan

I bought a fridge from direct linq 4 years ago and bought the extended warranty the other fridge ice maker and water dispenser quit working back in December so I called the warranty company that direct linq sold the warranty through and they said they had no record of my warranty so I called direct linq and they sent someone out to fix it. They ordered the parts to fix it and they told me they were on backorder so I kept in contact with them and in June I finally cfix my fridge alled Samsung about the parts and they said they were not on backorder so I called direct linq and told them that and they still told me that they were on backorder so I waited another 2 weeks and called them back and told I was going to contact a lawyer before they finally replaced the fridge I will never...

Worst experience EVER! I understand new used whatever all have issues and things can be faulty however its how HANDLE the outcome if said thing you purchase does not WORK! No help what so ever from the workers there and my father had to call back 2 times to get to speak with someone all to waste his time and they werent going to come out and look at it or come get it. Not fair and to think we were going to take that one back and go purchase the BRAND NEW ONE but they lost a sale and future customer. Dont offer 30 day warranties if you are not willing to honor them not even 2 hrs after purchase or even act like you care for that matter!...

Horrible customer service! Several trips to the house over a 4 week period to finally be extremely rude during the install. Slamming the dishwasher into my cabinets, and not finishing the install correctly. Asked for our bill several times throughout the process so we could determine to just buy new. Never got one. Then tech tried to over charge and not leave our house until we paid.... Do not call these people for service or...