Charles & Sue's School of Hair Design — Local services in Bryan

I would give them 0 stars if that were possible (I also do want to say that the students were extremely nice and this review is about how the manager treated me). I called and scheduled an appointment for a balayage and the receptionist was extremely nice. Before they died my hair I asked them specifically for the price. They told me $13.00 for the toner, $26 for the color and $14.00 for the chem shot. They charged me $80. I didn't realize the mistake until I got in my car so I walked back in and asked them to fix the accidental charge of $30 extra (for foils). The lady at the counter was extremely nice and apologetic. They said I would be called by the manager the next day so they could fix the charge. Once I got home and my hair dried I realized that it was way too dark. The next morning I decided that I would go into the salon because my color was not even close to the picture that I showed them. When I was at the salon I explained to the lady at the counter what happened. I showed her the picture of what I had asked for and she was extremely sweet and went and got the manager for me. The manager (who was not there the day I had my hair done) printed out the report of what they did to my hair. I showed her my receipt and the miss-charge on it and she told me that no the charge was correct and it was my job to know the prices. She explained to me that a balayage is $47.00+ and that my $80 receipt was correct because they foiled my hair. I proceeded to explain to her what I had asked for and that my hair looked nothing like the picture I had showed them and wanted them to fix it. The lady then got vary angry and told me I got what I asked for and that color doesn't always turn out right. (I understand mistakes happen and color can be unpredictable, but I just wanted them to fix the problem and the incorrect charge). She then was very angry insisting that I received the services I had paid for. I told her that I never asked for the foils I asked them to take some of the strips of the balayage farther down to breakup the blond I had just assumed what they were doing to my hair is what was part of the balayage since that is what I asked for and the extra charge was never mentioned to me even though I asked multiple times about the price. She eventually angrily gave me my $30 back. The first time she handed it to me she was so mad she turned around so quickly she pulled the money out of my hand (I don't think she meant to but that just shows how rude she was). I was extremely upset and had my mom call the salon hoping she would have better luck. At this point I wanted my money back because they had treated me horribly, messed up my hair and did not offer to fix it for free (like most places do). My mom called the salon and the manager told her that the salon doesn't use professional dies so they can be unpredictable (which is weird because she told me they did use professional dies so there was obviously a miss communication somewhere). She then proceeded to tell my mom that I had asked for the foils (which I didn't) and that I showed her a different picture than I showed the lady who did my hair. (First off no I showed the same picture and secondly how would she know because she was not there yesterday). I am extremely angry because I am now out $58, I have hair that is no where near the color that I want and this lady is lying left and right. I have been to this salon before so I did not expect this type...

My experience at this hair school was disappointing and frustrating. I came in for a simple color and cut, but what should have been a straightforward appointment turned into a five-hour ordeal.

Firstly, I was not informed beforehand that because I had "more hair," (which I believe I have quite fine hair, it is simply just longer), I would be charged triple the original price. Most stylists have set prices for their services, especially for something as common as a color treatment, so this came as a surprise. Transparency about pricing is crucial, especially when clients are expecting a certain cost when the appointment ends. The staff insisted I should've asked for a "quote", but the website strictly states their prices, and there was no note made stating that they would be subject to change based on amount or length of hair. This should have been more clear in the consulting part of the appointment.

Secondly, there was no hot water available to rinse the dye out of my hair. This led to an absurd amount of dye remaining on my hairline, sideburns, neck, and it even stained the entire back of my flannel and phone case. A kind instructor did take time to try to wipe away as much dye as possible on my hairline, but I still left feeling quite embarrassed about the state of my skin.

Moreover, my hair color ended up processing for over two hours, which is excessive. My curls also did not turn out well. They were lopsided, some were tight, some were almost straight, and everything was uneven and frizzy. When I had asked the student beforehand if the style was an extra cost, she stated it was not, but later I was informed that it was an extra fee by a staff member. The communication is not clear between staff and students.

Despite voicing my concerns, I felt that the staff was not happy with me. While I did eventually receive a discount, it was clear that my feedback was not well-received.

On a positive note, the student who did my hair was very sweet and personable. The color was exactly what I wanted. The cut wasn’t exactly what I was looking for, but satisfactory. However, the overall experience was marred by the issues mentioned above.

In conclusion, while I appreciated the efforts of the student, the lack of communication, long processing time, poor results, and the aftermath of the dyeing process left much to be desired. I hope these issues can be addressed to improve the experience for...

Typically I don't write reviews but my experience at Charles and Sues was so terrible---I had to break the rules. To give context, I am an black female with natural hair (loose curls, kinks, and coils---fairly manageable curl pattern and texture). I scheduled an appointment for a wash and roller set with small-medium perm rods (a super simple task,especially for a beauty school student). Considering some beauticians (i.e., white) are apprehensive about doing natural hair, I purposely requested "a person that knows how to work with ethnic hair---AKA a black student." No surprise, they booked my appointment with *Sarah, a black beauty school student. Sarah was super cool and seemed like she knew what she was doing, until she started putting rollers in my hair. Instead of using LottaBody or any foam wrap lotion she proceeded to use some Redken volume cream/gel to set my hair. I asked Sarah why she put this gel in my hair and she tried to reassure me that it's the same thing as setting lotion (LIES!!!). Once I sat under the dryer and touched my hair, it felt crunchy, dry, and brittle (literally saw snow flakes when I shook my head). *Jasmine, another student at the school came by to asked me what was wrong and had the nerve to tell me that it's normal for my hair to feel this way (LIES!!!). Once she caught my attitude she had her instructor *Laura consult with me. Laura agreed to redo the roll set (with LottaBody lotion). Seems cool, right? WRONG!!!! Sarah and Jasmine decided to do a half-ass job of rolling my hair that my hair looked mangled and dry. To make matters worse, jasmine had the audacity to act like she did something impressive (LIES!!). Charles and Sues may be a good place to get your hair done (perhaps my situation is an isolated event) however, do you really want to go to a place where they can't even do a roller set?? Think about...