Serenity Vapes, LLC — Local services in Bryant

Today I entered the establishment to buy a vape. I asked the rep about a few different types he would recommend based off the my current mod type. He recommended one that would work with the tank and coils I already owned, I purchased it and went back to work. As soon as I opened it up to charge it, it had a loose charging port. I called him and he told me to come back to swap it out. I did after work(3hrs later) he replaced it with another one out of the box, I had him to test that one before I left and it had the same problem. So that was my confirmation to just return the item. Per policy you're not allowed to return equipment for a full refund(ONLY STORE CREDIT OR EVEN EXCHANGE) even for defective equipment. So I told him to just give me a different type that would go with my coils and tank I already have(which I paid a few more dollars for), he sold me a different one that doesn't go with anything I purchased and when I asked to setup before I left the store he offered to give me the dollar amount I just spent back because it wasn't for my tank. As a manager of call center I'm a firm believer of fixing what's right, I didn't try to get anything for free. I just wanted what I purchased, to work and if it can't I would like a full refund. I was refused a full refund only a store credit. Worse experience ever at a vape shop. Oh the gentlemen's...

Today I had the pleasure of being assisted by Tiffany and Lindsay. I walked in not knowing a thing about anything but my disposable vapes. Due to the new law taking place in August, I knew I had to do something. I came in worried I was going to get taken advantage of for not having a clue. These girls went above and beyond to help me pick out what would be the best fit for me. What juice I would like, and even showed me how to set everything up. They walked me through step by step and made me feel so much more comfortable with everything. I could not recommend...

2 years later, and this place is still as great as day one. Such friendly and helpful staff. I have to shout out to Ann for always being the absolute best, and thanks for the great recommendations!!

Great place to get in and get out when you know what you want. If you need help, tell them your issue, and they will see what they can do to help you. Wish the prices of nic salts were a tad cheaper. So glad they are still here through this pandemic. Hope they don't go anywhere! Great selection....