Lace Silhouettes Lingerie — Local services in Buckingham Township

Not one to write reviews but was in Lace Silhouettes recently w/ some family on 5/13 around 5:00-5:30pm and had an interesting experience. Wanted to grab a bra since that and the pj’s seem to be what the shop is known for. Tried on a bra but it wasn’t the right fit. So I peaked my head out of the dressing room and waited for the one lady who got me the room to come back so I could ask her for a bra fitting. She seemed busy and the older lady with dark hair at the register seemed to be distracted with something so I waited. Meanwhile I’m talking to my mother in law about the sizing and the older lady with dark hair at the register made a smart remark towards us “well that’s why we offer bra fittings first”. I was not offered one btw. I told her directly “yeah I’m just waiting for the one woman to come back to ask for one” and she gave us a cold shoulder. She made some other smart remarks and gave off a really unwelcoming presence so I told my mother in law we were leaving. My MIL went back inside to ask the grouchy rude lady if she offered bra fittings herself and she said she did and my MIL questioned why I wasn’t offered one when she heard I was wanting one. Basically one thing lead to another and my MIL told this lady that she left us both feeling disrespected. This lady showed little care or remorse what we felt as a result of her. Such strange customer service. If you’re into that rude old fashioned diner waitress service that you have to go above and beyond just to get, then this is the place for you! There are many other shops in Peddlers Village with super helpful and kind staff. If you’re spending the price tag they are asking for, you shouldn’t be getting such poor service. Save your money, I know I did and won’t...

Would give 0 stars if possible. Genuinely worst customer service ever. I purchased a sweater in March but it didn't fit so I wanted to return it. My boyfriend called the store and to clarify the return policy. The lady on the phone immediately was annoyed and rude that he asked. She told us that we could exchange it or get store credit. So we came back in today to exchange it. I picked out a pair of shorts and went to the register. When we got there all three workers looked at us all confused and asked about if we had the receipt and everything (we did). Then the old lady with the dark hair rolled her eyes and said we called yesterday. Then we were informed we couldn't get just the pants. So I got a shirt too. We went back to the register and the rude old woman yelled at us and asked what we weren't understanding. She kept yelling and said we needed to spend the full amount and she wasn't going to offer us store credit. I picked some random scrunchies for $22 that I didnt even want. I called my mother because this interaction seemed so wrong. She called them and the manager basically told her that they all just didn't like my boyfriend. The actual returing wasn't even the issue. He talked for me because I'm shy, and they simply didn't like that. They called him rude names and said that he's not allowed back. He said a total of about 10 words maybe. (he's also pretty quiet). This was the worst customer...

My girlfriend and I went to the Lahaska location today to do a return. We were told that we could return the clothing item for an exchange or store credit when we called yesterday. When we walked up to the counter we were instantly met by rudeness and unwelcoming. The older woman with the dark hair yelled at me saying we could only return the sweater for an exchange and not store credit. We found 1 thing we liked and got other things just to add up to the price that my gf did not like. The lady with the dark hair basically yelled at us and called us stupid because she was saying that the exchange policy had to be exact without explaining it prior. And once we added up to the price of the sweater I still had to pay an extra fee after we kept on telling them to keep the extra money. We then left and my gf had her mom call the location to ask about what happened and it turned out the only reason they were so rude is because I was speaking on my gfs behalf. They said that if I had not spoken then this would not have happened and that my gf and her mom can come back for a proper return but I am not allowed ever again because I was so “cocky” and “arrogant.” I believe I spoke a total of 10 words being “yeah” and “okay.” The issue was not that we didn’t understand their policy. They are just a very sexist group of individuals who created a problem just because I was...