Buttonwood Grill — Restaurant in Buckingham Township

Today was the first time my family and I have been to Peddler's Village. Overall we had a wonderful day until we walked into Buttonwood Grill. I am going to assume you have to be " WHITE ETHNICITY " to be waited on in this establishment. My husband and I and 2 younger children walked in at about 2:40pm and was seated right away in the upper inside right of the restaurant over a lower seated section. I had no idea who our waiter was but assumed because when I did see a waiter she (MOLLY) was finishing up with 2 tables behind us. So because it seemed as if they were under staffed I didn't complain that we weren't acknowledged even after waiting several minutes. Myself and my husband literally watched this waiter (MOLLY) side eye and ignore us. I see mixed couples getting or waiting to receive service. After seeing the lower level seating area a waiter waiting on 2 white woman who walked in about 10 minutes after us get serviced and given waters without ordering then a table that was right next to us was given to 2 white woman. The waitress immediately came out completely disregarding our table when we know she knew we were there waiting to be serviced. I got up and headed to the host desk. The host at the time was on the phone and I waited about 2-3 minutes for her to be done on the phone assisting someone but while waiting to a older white man walks up to speak to the host as well. Well of course I was over looked once again and the older gentleman had to tell the host I was waiting first, which she was well aware of because I was in her eyes view. When finally acknowledged I ask to speak to the manager on shift. I'm going to assume her name is Jessica Reiter (because that is the name on the business card she handed me) I explained what happened she confirmed that this "Molly" person was in fact our waitress. I was very offended because she offered no apology at all and acted as if it was no big deal and asked if I wanted to be seated somewhere else. What the hell do you mean do I want to sit somewhere else and trust that someone won't do anything to my food. No, what I felt should have happened is that this (Molly) person should have been taken off the damn floor and sent home or for real even fired! It wasn't a misunderstanding or communication it was done deliberately. Unfortunately, as bad as some whites want to believe that we need to stay in " OUR PLACE " is just crazy to me. And you have a nerve to had been in Philadelphia's Magazine! My husband and I had to have a talk with my children who worship in a mixed cultural church with people who come from all different backgrounds but have some knowledge of racism how we were definitely without a doubt racially profiled after this incident because they walked out very confused about what happened. My family and I was very disappointed and just left Peddler's Village and I'm quite sure no one really cares but I will never go back again but I pray 'YOU, BUTTONWOOD...

My 7 family members went there on 7/24. Food was good, Waiter was nice but a little absent. Flies in the restaurant were all over our table. I asked the three girls at the hostess stand if they'd ask someone to remove the fly strip hanging against the window right near our table - thinking that might be attracting flies. One of the three girls at the hostess stand sarcastically said in a condescending tone, "This is a restaurant... with food... and when people come iiinnn... flies come iiinnn." Someone removed the fly strip and we got some reprieve. Food came and we got dive-bombed again by flies. We finished our meals and waiting about 20 mins, no one removed our plates, gross flies everywhere, I asked the girls at the hostess stand if they'd ask someone to remove our plates because the flies are overwhelming. The same sarcastic hostess, said "no one else complains about flies." My thought at the time, "Then why are there several fly strips hanging against the windows?" Hostess then angrily said, "I'll do it!" My mistake to let her near our table. This hostess (early 20s, blonde hair, red shirt) angrily grabbed the silverware and banged them on a plate loudly. As she gathered the other plates staking them loudly, she scooped any remaining food off each plate onto one plate right on the table. This is inappropriate and should never be done on the floor when customers are present let alone AT THE TABLE. I asked her, "Please don't do that at the table, just take the plates away." Again, another angry comment from her, "Well, I'm not a big strong man..." Other comments she muttered I couldn't understand. She left one plate at the table with uneaten food on it and never came back. My daughter saw her return to the hostess stand and make comments about presumably me and our table while they looked our way and the other two girls reacted to the story as if I/we are problem customers. Still, no sign of our waiter or busboy so I took the plate and walked it to the kitchen area.

Next day, I called the restaurant and left a message for the owner or manager. I received a call back but was on a plane so I couldn't accept it. I returned the call the next day, gave my phone number and my email. I received no second response from anyone at Buttonwood Grill.

Usually, valid customer feedback is highly important to a business. Also, it's usually generous for a customer to take the time to give customer feedback. Surprised to not hear back from management.

Within the Bucks County area, I probably have 50 relatives that I visit from time to time. Peddler's Village is a frequent destination for us and have been to Buttonwood Grill many times. This time, I was with an 80-year old aunt and two cousins.

A ton a flies landed on us, our food, and our glasses (gross). We endured a rude and repeatedly sarcastic hostess. Management decided not to follow up on a valid and...

this place was a nightmare. We went to peddlers village to enjoy the lights and shops. I thought we could swing by here and get something to eat before we started our journey. We got there and it was a full house (understandable for a Friday night) there’s no room to wait in the lobby so you have to squeeze against a wall. We waited about 30 mins and we were then seated next to a screaming baby. Our waitress Liz came to take our drink orders. She was very polite and kind. Well she took our drink orders and was gone for about 10 mins until she came back to deliver them. She left right away and didn’t ask if we were ready to order. So another 10-15 mins went by. Finally upon her return, we were able to order. My husband and I both ordered burgers. He got the holiday apple butter burger and I got a regular cheeseburger. I specifically ordered extra cheese because I got mine well done. Well as you can imagine the food came out 45 mins later. My husband was in the bathroom, she sits the food down and ask me if the food was ok…how would I know if you just sat it down?….anyways…my husband gets back and he said his burger was amazing. I took a bite of mine and realized there was no extra cheese. Not a big deal I took a bite and it definitely needed extra. Again no big deal. I’ll wait for the waitress to come back and check and I’ll ask her to bring out a slice of cheese. Well moral of the story, the waitress never came back until about 45 mins later, my drink was gone and I couldn’t eat my burger anyways because I was so thirsty. So my food got cold and I refused to eat it or take it home. When the waitress finally made her return, I asked for the bill and I explained about my burger being incorrect and I had no drink, thinking that maybe she would redeem herself and I could just give her a nice tip. Well, she brings the bill and left my meal that I sent back on there. And that’s right you guessed it, left again for 15 mins. Upon her return to pick up the payment I asked her to please take mine off as I sent it back and it was not how I requested. She got super pissy and told me that’s not something she can do, her manager has to do it. (So shouldn’t you just asked your manager to do it in the first place) common sense to me but whatever. What really set it off for me was when she brought the corrected bill back and threw it on the table instead of handing it to me. I’m not going to say I would never come here again, but I promise you, I won’t let a waitress disrespect me when it was something that was easily able to be fixed. Managers. Please tell Liz to be more attentive to her customers, if that was the old unmarried me, there would have been a different outcome. Super unprofessional and...