Vargo Physical Therapy - Burbank — Local services in Burbank

They told me it was impossible to book an appointment within two weeks at there because they were fully booked and instructed me to call back the following week. So I called back next Monday. The front desk said I already had appointments. While I was telling her why I called them back for my appointment, I heard her say 'Oh my God' in a really exasperated tone. I told her that saying something like that was inappropriate and unprofessional. I just tried to make an appointment. She seemed taken aback and said it wasn't directed at me, but I said, 'We're on the phone, so who else?' and she just stopped talking.

I canceled the appointment that was made without my permission right there. I can’t trust a clinic that handles scheduling so poorly and treats patients with such disrespect.

*Update I've heard everything you've said, but as I told you, the facts are the facts.

I could only get one appointment since being fully booked. I tried to get an another on the phone as you told us. My child and I were the ones who discussed the appointment with the front desk at there. Only those who were present know exactly what happened, so it's disappointing to be criticized by those who weren't there.

I also believe it's not appropriate to judge reviews that have been posted, especially those from a couple of years ago.

This is a space for sharing personal experiences, not...

I've been going to Vargo for 9 months (I had a gnarly recovery from surgery on my hand) and I cannot thank them enough for their extensive help. Everyone there is kind, caring, knowledgeable and extremely patient. I felt like I wasn't healing as quickly as I should have been (no fault to them - I'm a very impatient person!) but they not only helped me to physically stay on track, but mentally as well. They thoroughly explain each exercise, what it's targeting/helping and how it depending on the person, it can take more time to work than others. I also appreciate that they load all of your exercises (with videos!) onto their app to use when doing your exercises at home. Something to keep in mind is that you won't always have the same physical therapist working on you at each appointment. At first I thought that was strange, but I actually really appreciate it since each one brings a different style of therapy and expertise which helps the recovery process. They also know your file/history/progress so regardless of who is working on you, you're getting the best care. Also, a special shoutout to Patty for always being on top of checking patients in, scheduling, answering questions, etc. - she's a rockstar! If it wasn't everyone at Vargo, I wouldn't be able to write this review and I can't thank them enough for all of their help!

Oh, and they play awesome music...

Had an appointment scheduled for 1:00p.m after waiting weeks for this one, i was on time for this appointment. I was told by a therapist I assume have a seat and someone would call me shortly. Prior to this appointment I was called the day before to confirm, which i did. After 30minutes just sitting there i approached the the front desk, but they were to busy talking on the phone so they never acknowledged me. So I tapped on the counter for a little bit to get attention and when the receptionist finally got off the phone I explained I was never called for my appointment. I was 😡 so I told them i would have to reschedule .Now I have an appointment 3 weeks from today after I waited 2 weeks so it will be a total of 5 weeks before I even get seen. Oh if someone cancels sooner will call you.Were so sorry the lady replied. Seriously, I felt discriminated because the one rep saw that I was at the counter and even didn't say anything to me. Suggestion, people on the phone can be put on hold but, people standing directly in front of you should be acknowledged first especially if they already have an...