Burlington Furniture — Local services in Burlington

After my husband and I decided to buy our first home, we were excited to decorate our new place. We watched a lot of home decorating shows and found lots of inspiration for future furniture designs for a long time before we bought our first home. We are a young married couple, so we wanted to make our home look comfy but also modern. The biggest challenge was buying sofas, accent chairs and dining table and chairs. Because we know we would use these all the time, they should be very solid and comfortable!! (I don’t know how many times we sat and laid back on chairs and recliners in different stores, but we did it a lot!!!!!) We visited a lot of stores and drove a lot to find our desired furniture. The last store we visited was Burlington Furniture. We told them our budget, and they were happy to help us to find furniture in our budget. After visiting there, we still looked around at other stores and online as well, but we couldn’t find quality furniture at that price. The staff are very professional. Sareet who is designer in this store, helped us to choose our furniture. When she was not in the office, other people were happy to help us as well. We bought a recliner sofa and were able to choose the color from a lot of options. The accent chairs are also great, and everybody asks us where we bought them! We also bought a small dining room table and 4 chairs. The dining table was made by Copeland, which is locally made!! It is very nice. The dining chairs we bought cannot be found in any other store in Vermont! We have used this furniture for months. Still they look super great, feel comfortable, and they make our home look modern. I really recommend this store and if I have to buy other furniture, I definitely will choose the Burlington...

Terrible customer service and follow through to find our order - which is still not arrived for delivery after almost 9 months. We purchased a Natuzzi couch in late November, 2020. We were told the wait time would be 8 - 12 weeks (3 - 4 months) due to the pandemic's impact on logistics and shipping. No word for months. I finally called the end of March for an update (4 months). Assured the couch would be here in April. No word until late April. I called again. Again assured the couch was being shipped and word on delivery would come soon. No word for weeks. I had to call,, again. Finally, in May, I was informed that we were given the wrong date and never given the correct information in all of the months we were waiting. Our couch had not been shipped, and was not going to be shipped until JULY. Wait, gets worse. End of June comes, and I have to call, again, to get an update on the shipment. Still no confirmation of where the couch is and a delivery date. Assured we were "in the home stretch." I had to call several more times to get the staff to work with the trucking company shipping the couch. Due to arrive the week of August 16th. Today, I am informed they know NOTHING more than they did in late June. The couch is in transit, they think. They have "no way to track it." Shocking. No delivery date, no follow through. Nothing but more empty words, including the very same "we are in the home stretch now" No one has EVER reached out to keep me updated. I always have to call or email. I cannot imagine what would make me ever want to...

We love our new furniture—but the customer service experience was disappointing.

My husband and I were excited to purchase a new bedroom set. After comparing prices, we found that Burlington Furniture was quoting us $2,000 more than a California company, even with shipping and assembly included. Still, we wanted to support a local business, so we returned to Burlington Furniture, and they agreed to match the competitor’s price.

We were given an estimated delivery date of 4/30. When we followed up, we were surprised to hear that our furniture wouldn’t arrive for nearly two more months. We understand that delays happen, but we were frustrated by the lack of communication. I called the manager to get clarity and was told that the employee who gave us that update was no longer with the company. She promised to follow up—which she did—but she didn’t provide a new delivery timeline. Instead, she told us the order wasn’t actually delayed and that deliveries typically arrive two weeks after the estimated date. It’s unclear why the original estimate wouldn’t account for that window, and what’s worse, I never heard back from the manager again.

Ultimately, the delivery company brought our furniture just five days after the estimated date, which we appreciated—but the poor communication and lack of accountability from Burlington Furniture left a bad impression. We’re happy with the product, but extremely disappointed in the service. Sadly, this experience has cost Burlington...