Small Dog Electronics — Local services in Burlington

Small Dog is the worst electronics store I've ever done business with. It's pretty cliquish. When you walk in, you'll see employees standing around talking to customers for long periods of time but it's difficult to get help there.

The technical department is inconsiderate and rude. I was standing in line, with cash, ready to pay for a repair, and the guy behind the counter was talking softly and asking a bunch of questions to the lady in front, while a line of people formed behind me. It got so bad that two students behind me announced "they need to get some more people behind the counter" or something to that effect. But this guy kept jabbering, ignoring the growing line. I don't like standing in lines as I'm sure no one else does, either. While he kept on being really, really slow with the customer at the counter, I saw two tech service employees standing around at the back, doing nothing. What's going on? Seriously? They should have been attentive and considerate and been up at the counter to ask someone else if they needed help. Pathetic.

When I finally got to the counter to pick up my computer, the guy wouldn't give it to me until I returned with a receipt, showing I had paid, and he fumbled around the computer for 5 minutes like he didn't know what was going on, even though I had given him an order receipt. Finally, he prints a receipt and tells me to go to the other counter to pay. What? So, I have to wait in line again to pay, get a receipt from that guy, then return to the service counter with that receipt to pay for the computer. And when I returned, I cut in line, as the first guy instructed me to come up to the front.

Horrible customer service, inconsiderate and rude. Pretty much like the employees of City Market, the most over priced market in Burlington, where the employees acting like you're interrupting them.

And what's with the little toy dogs in bags in pails on the counter? Listen ... skip the gimmicks. If you have GREAT customer service and considerate help, with fair prices, you will do well.

Small Dog Electronics is a place to avoid.

Cliquish clerks. Overpriced service. Rude employees. ...

Beware of small dog. Do not mistake this for an apple store, it's a dealer only. They will sell you apple products but you only have them to turn to when things go wrong. Their consumer service is a joke. Bought a MacBook Pro last month, plunked down almost 3 grand and it has never worked on video chats. It shuts down, restarts, you get and error message to send report to apple(which I did every time) guess what, after weeks of case reoprts with Apple, and engineers report says, MacBook Pro has a 'known problem with no known work around'. Cant be fixed period. Small dog doesn't care if Apple says there is a known issue. They want to hang onto the thing for a week, find nothing wrong and argue with me. I asked for the manager on three separate occasions. She is not ever in store, she doesn't return calls. She's not an owner is she? The pompass attitudes of these staff blew my mind. Not a good expierence at all. I am an Apple user, had them for 27 years, but this is no apple service. Do not shop here. I plan to complain about small dog with the fcc, state attorney general, all mac forums, and anyone that will listen. I America we have laws Small Dog. You need leadership over there and to treat paying consumers with respect. Im 100% disappointed with they way my case has been handled. I'm sure someone will see this tomorrow an start apologizing, but don't you believe it ppl. Shop on line for Apple products Vermont, this is not the service you expect from Apple, nor the results from so much time with Apple care. I'll F/U this review if I ever get results on my $2500...

I will never recommend this business to anyone. I spilled liquid on my macbook pro and brought it in to have it worked on. They said that the keyboard needed to be replaced and told me it would take 7 to 14 days. Three weeks later I had still heard nothing from them so I tried calling multiple times, leaving voice mails every time. No one ever called me back. FOUR weeks later, none the less around finals week, I finally talked to someone who said that the wrong part had been ordered and they were waiting for a new shipment. Another week goes by, I call and they said that the part hasn't come in the most recent shipments and they were still waiting on it. Finally they call saying my computer is done and when I go to pick it up I mention the long wait period and the inconvenience it caused me as a college student around finals week. They gave me the apple number and said that there was nothing they could do.

They have HORRIBLE communication with customers. No one ever called to tell me my computer would take TWO TIMES LONGER to fix than expected or ever returned my calls inquiring about the status of my computer. They also did not offer to ship the right part when the wrong part was received in a faster way and just kept telling me I would have to wait for the shipment that contained the part when the shipments were "taking longer than they usually for some reason"

Also, sharing my experience with friends I was not the only customer who did not have good...