Keystone Home — Local services in Burlington

As I look at the reviews they are mostly left before Keystone was bought by current owner. I bought a hot tub in May 2022. Was having issues of no flo. Trouble started in November 2022. I believe the new owner got rid of most former workers of Keystone. The new hot tub repair person was very unprofessional. Repeatedly telling me it's my filters. May 2023 he had put new heater in but that wasn't the problem. I called him on few Fridays and told him it's not working as he couldn't trouble shoot as long as it's working. He failed to come over when it wasn't working. I ended up getting ahold of higher ups at tub manufacturer. Keystone's repair person does not understand the frogease system which I have as he was more worried about my chemistry than my tub not working. As long as tub not working chemicals are not gonna circulate. The repair person would not even lister to technician at Kent Technology that manufacturers the frogease system. Needless to say I trouble shooted with tub manufacturer and replaced the pump myself. If the repair person was working there when I was looking at tubs I would have left as I knew him from school. So I researched my system. Read my manual, repair person comes here with his boss, looks at my chemicals, filters and take water sample. Repair person asks (remind you he's been working on these for years) why I'm not using tablets. I told him that you don't use in this system which his boss agreed. They wanted to go over results of water sample with me. Said total chlorine was high. With new smartchlor cartridge it's gonna be high. When I asked why he asked why I wasn't using tablets he never did answer. So 1 year and 5 months I got manufacturer to send me new pump and seems to be working fine. Manufacturer is going out of their way to make it right. Keystone didn't seem to care repair person wanted to pass blame to me. I will never step into Keystone nor would I...

We recently worked with Julie on our kitchen remodel, and the experience exceeded all expectations. From the very first consultation, she demonstrated incredible creativity, attention to detail, and a genuine passion for bringing our vision to life. She took the time to understand our needs and style, offering thoughtful suggestions that perfectly balanced functionality and design.

The final result is stunning—our kitchen is now the heart of our home, and we constantly receive compliments on the layout, cabinetry, and finishes. Every detail feels intentional and beautifully executed. Communication was always clear, and the project stayed on track from start to finish. Not to mention the price beat the local options!

We’re so grateful for their expertise and would highly recommend Keystone to anyone looking for a truly top-notch kitchen...

Julie at Keystone was the best!! She helped us with our dream kitchen and I am so glad I chose this local business over the big box stores. Julie was personable, timely with communication, and helped us work within our budget. She was also very knowledgeable. The cabinets we received were great quality and I am very happy with how they turned out....