Fantasy Gifts — Local services in Burnsville

The lady working asked my boyfriend and I if we needed help finding anything when we first got there and we told her no and that we would let her know if we needed anything. We didn't have any bags/backpacks and/or big hoodies/masks to make us look suspicious at all. The lady helped another customer a couple minutes after staring us down while we were looking at things. We immediately felt uncomfortable with her staring and I even stared back at her at one point in which she finally turned her gaze elsewhere. We then walked into the conjoined room that has more things and I felt eyes on me again. This was maybe a minute or 2 after. I turned around and her entire body was turned to face us and she was standing with her back to the counter with her hands crossed in front of her staring at us. I rolled my eyes at her and we started looking at the DVDs. I then heard her helping someone else I think and a minute later (we were still looking at the DVDs, and mind you the discs aren't actually in the cases so even if I wanted to steal a ten dollar dvd, there wouldn't be anything in it because they're behind the counter so idk why she felt the need to bother us again), so I finally stated loudly without turning around , "I told you we would let you know if we wanted your help" and she said ok. She then attempted to make a joke at check out, I suppose to cut the tension that she made, and she made eye contact with me and I just stared at her the entire time. I didn't catch her name as they obviously don't wear name tags but she was short and kinda chubby and had brown thinning hair that went to her shoulders. We wanted to buy/look at more stuff but she made us feel so...

Incredibly disappointed in the products, return policy, and customer service

My husband and me bought a toy for the bedroom. 20 minutes after we bought it, we realized that it wasn't the correct one we were looking for. The package was in an unopened box, haven't seen it out of the box even.

They said they wouldnt accept any returns even though we got it literally less than 20 minutes ago and the box was still unopened. On one hand, I understand the need to not accept items back, but this was bought 20 minutes ago, with the receipt, and the box wasn't touched!

We got home and tried out another item we got, and it didn't even work! We spent $120 on 3 items, and never have been so disappointed in service. One didn't work at all, one wasn't what I was looking for and never shown it prior to purchase, and finally one that was honestly okay at best.

The item that didn't work, they said we have to come back in for a manufacturer return. So placing the work on us for selling us a product that they didn't even test.

Just down the road there is a place called lingerie and more. They allow you to see the product out of the box, MAKES SURE IT WORKS, more helpful with questions, and never have had such an aweful...

Be wary, all sales are final. Five minutes after leaving the store we came back to exchange a sealed bottle of lube because I realized it had chemicals in the ingredients that I wasn't comfortable with. Even though no one warned me sales are final I was told "due to the nature of the store we cannot exchange or return anything" So now I am stuck with a $50 dollar bottle of lube that I don't want. I do my best to support local business over online stores, but needless to say I will not be coming back here again. Edit: Enchantasys down the street is a great alternative if you prefer buying from a business owner who cares about their customers

I must add the ladies at the store were very friendly and knowledgeable, but the man who I spoke with regarding the exchange was not. Originally when I called the store asking for a particular brand of lube, he wasn't even aware that they had it in stock. And when I explained the product I purchased wasn't what I was looking for, he advised multiple times to simply...