Baker Chrysler Dodge Jeep Ram of Cadillac — Local services in Cadillac

Edit: I would have to give the salesmen a 5*'s because they don't use pressure or intimidation and actually want to know your situation before getting you in a car. Although my bad experience with the service department happened on one trip there, there where also good experiences at the dealership where they did good jobs fixing the cars we have taken through here. There is just the underlying factor of "you break it you buy it"

It gets 1 only because they won't let you give a 0. although this complaint happened a long time ago it still deserves a review as it haunts me every time I look at our car. It was a while ago so maybe there might not be anything he can do but it was after we got the DJ in 2010 or early 2011 when we took it in. The rear license plate bulb sockets were melted and very terrible looking. Took it in under warranty, no problem there. But upon pickup the rear hatch plastic panels surrounding the window and lower portion were not in right and were all floppy. Mechanics did a terrible job setting them into the retaining clips. We brought it back to get done right because I couldn't figure it out and I didn't want to break anything. So they get it put back and guess what they broke stuff!!! When I looked in it with the service secretary there was one retaining clip broken off and laying on the back cargo cover and .5'x1' emergency lift-gate cover were broken and laying there. I picked them up and was like why are these broken? And I looked at the latch cover again and it had a gap still that wouldn't close when you pushed it up where it should. I told her, "this is going to get replaced because you broke it right?" and she went inside sat down at her computer, brought a service manager out and they said that "Chrysler probably wouldn't let us buy a whole new cover just because that broke off." I said you better look into it because you guys broke that! and I never heard from them again. I went in a month later and they said Chrysler denied it. With the emergency cover, they superglued that back on. So moral of the story, Dons will never be my go to place ever! They also try telling you a basic maintenance thing is so hard that you can't do it on your own and should probably bring it in to...

My car is currently sitting in their parking lot, and has been for a month. The day after I towed it to them I called and explained the problem to them. Two days later they called and I explained it again. I didn’t hear anything from them for two weeks. I called them and they told me that the engine needed to be torn apart to tell what was wrong with it. They said they would get right on it. Two and a half more weeks go by and I call them again. They tell me it’s scheduled to go into the shop in four days. “We talked about this, remember?”, they tell me. They didn’t tell me anything about how long it would take. During this entire four and a half week fiasco, I received no information and not a single phone call from them. No information at all about what is going on with my car. This is inexcusable.

Update: I see the dealership has responded to my review. A couple of things: yes we were in contact four times, but only because I called them four times. Yes they told me it would probably need an engine replacement and I authorized them to take apart the car, but they said they “would get right on it”. No where in that statement was there a time frame mentioned, and there were no phone calls from them giving me any kind of an update. We talked again two weeks later (because I called them) and it was at that point that I received the information about the car going into the shop in four days. The problem here is communication; I said I understood that they were short staffed and I do. But to receive no information from them is inexcusable. I don’t appreciate their response to this review in which they try to blame me for this. I spent $22k at this dealership on that car when it was brand new, took it there for oil changes and repairs regularly and spent hundreds more over the years. Tell the truth and don’t blame your customers for...

They tried to scam me out of $1,800 for a head gasket within 45 days of my purchase of a vehicle from them. After bringing my Jeep in for concerns about my brakes, I was told that I needed a new gasket. They said they would pay half of the costs, because I had surpassed the 3K mile warranty.

I was suspicious, as I brought the vehicle in to check the brakes; additionally, if I needed a new gasket within 45 days of buying this vehicle from them, that means that something was wrong with the vehicle before I purchased it!

The customer service was dismissive, as I waited 2 hours, in an empty waiting room, and had to ask about my vehicle- which it was obvious they had totally ignored me. Then, when they brought my car around, they left the keys in the vehicle, didn't acknowledge I was waiting, and just asked me if I "wanted anything else," as if I was a pest to them.

After waiting 3 weeks for them to "get back to me," about them covering the costs, I called again to be told that they would potentially cover the majority of it, if I paid $400.

I took the vehicle to another Jeep dealership, which immediately told me there was absolutely NOTHING WRONG with the vehicle, and even complimentary filled up all of my fluids! Ultimate scam at this location, and even more alarming if race and gender were a factor for the scam and disrespect from...