Hulett Chevrolet-Buick-GMC, INC. — Local services in Camdenton

Long story ahead, short story. Don’t take it to hulett. I bought my truck in Illinois and found an oil leak on the way home. Took the truck to hulett because they’re local and it’s a gmc. They diagnosed the rear main which was very reasonable being a 5.3 motor it happens. Got it back and somehow it leaked more!? Wasn’t worried they got me in quick so I took it back and they told me they “don’t have the capacity to clean the oil off the bottom of the truck to diagnose it” a dealership doesn’t have rags and a towel? Cmon now that’s hogwash. Also how’d you originally diagnose it then?? I cleaned the truck and took it back for them to diagnose the oil pan gasket and the oil cooler gasket. I had them go ahead and do the oil cooler gasket but not the pan because I knew I could do it for a lot less. I did the pan at a friends shop, found they didn’t re-seal the bolt on rear main (I have pictures) and it started leaking a whole lot less but still leaked. Took the truck to A1 Thomas because when I was going to take it back to hulett they told me they were 2 weeks out. Got it checked out and it’s still the rear main. Bring it to hulett and they “can’t get to it you caught us at a bad time”. With them already being paid for the part/labor that had failed. A little mad about that, feeling my truck should take priority because I had already had them work on it. Whatever though it happens. took the truck in when they said they’d start it. Low and behold their tech they had working on it is on vacation for the week. That’s fine, people need their me time, understandable but you could have said that beforehand and I would have taken the time and done it myself. But what I don’t understand is why they told me they’d have it in the Monday he got back but when I called about it they told me that tech had to put in 2 other motors for 2 other cars? I then called and left a voicemail on the service managers telephone. Not 3 minutes later I got a call saying they JUST ORDERED the part and will look at is Asap. I call again today (Thursday) twice to get sent to service and then have to leave a voicemail again. Showed up for them to tell me they had looked at my truck had been done with. This is 10 minutes before they close too. Guess what? They cleaned the bottom of it to diagnose it this time? Crazy. That’s what I was told by the service writer helping me at least. So were they not going to call me to tell me my options or that my truck is done being diagnosed? Overall a bad experience and I have never had to deal with this kind of customer service. Additional complaints. When I picked up my truck the 2 times I had the service writer I dealt with had no clue the truck was gone and one time it took them 5-10 minutes to even find my truck to give it back. When they had test drove it once I had stuff in the back from moving and it had been there awhile. With the driving I had done it hadn’t moved. When I picked up the truck it was scattered all over the back of the truck. I understand shops get busy but this could have been handled...

I recently had the pleasure of visiting Hulett GMC, and my experience was nothing short of exceptional. From the moment I walked in, it was clear that this dealership values its customers and takes pride in providing top-tier service. I was particularly impressed with the professionalism and customer care shown by three standout team members: Ryan, John, and Brenda. Each played a significant role in making my visit smooth, stress-free, and ultimately satisfying.

Ryan, General Manager, assessed a minor issue and has pledged to ensure it is corrected with no additional cost to me. A true professional and sets the tone for his staff!

John set the tone right from the start. His knowledge of the GMC lineup was impressive. Whether it was explaining the intricacies of the various models or helping me narrow down my options based on my needs, Johnwas patient, approachable, and never pushy. He listened carefully to what I was looking for, offering insightful suggestions while ensuring that I never felt pressured into making a decision. John’s transparency and ability to clearly explain the pros and cons of each vehicle were key to building trust, and I appreciated that he genuinely wanted to help me find the best fit for my lifestyle and budget.

Finally, Brenda at customer service was another shining example of the dealership’s commitment to excellence. She was a great resource for answering follow-up questions and coordinating everything from answering finiancial questions to the final paperwork. Her communication skills were impeccable, and I never felt left in the dark at any point during the process. Brenda also ensured that I was comfortable throughout my time at the dealership, making sure I had everything I needed. It’s clear she takes great pride in delivering a seamless customer experience.

In terms of the overall environment, Hulett GMC itself was clean, well-organized, and welcoming. The layout made it easy to browse the vehicles on the lot, and the indoor showroom was immaculate. The team’s professionalism and friendliness were reflected in the positive, hassle-free atmosphere of the entire dealership.

In conclusion, my experience at Hulett GMC exceeded my expectations in every way. Thanks to the dedicated efforts of Ryan, John, and Brenda, I was able to leave with not only a great vehicle but also peace of mind, knowing I had been taken care of every step of the way. If you're in the market for a new or used vehicle and want to be treated with respect and care, I highly recommend giving Hulett GMC a visit. They’ve earned a loyal...

Terrible experience with the parts and service department. Took our Buick in due to a check engine light being on for a turbocharger underboost code. Also had been getting catalytic converter misfire codes for several months. Car doesn't even have 48,000 miles on it yet. The turbos were recalled on the encore and we already had it replaced once under warranty before the recall. Probably was replaced with another faulty turbo since it was before the recall. The parts and service tech said the code took care of itself and they turned it off and drove around the block then told me their was nothing they could do because the code wasn't active. But it was active when I took it in and all they did was turn it off and gave me every excuse in the book for the car being fine and ok. It's clearly not. It been giving multiple codes for the same issues we've already had replaced on the turbo. The parts service department was telling and recommending I go somewhere else closer to where I live and I argued no I will take it right back to them once the code comes right back on in a day. They provided no information on any of the diagnostics and refused to even give me any paperwork or documentation of me bringing it in to them. Which totally tells me their trying to not take responsibility or even have a paper trail of them looking at it. When we had the same vehicle serviced in Dallas we were provided a loaner car and the full turbo was replaced under warranty at no charge. 2 years later the turbo is going out again because it has since been recalled. Highly dissatisfied with the appointment, responsibly, lack of transparency, Buick and everything to do with this service department. I wasted half a day for someone to turn the codes off and lie about what they found and know. Just to tell me to take it somewhere else. Also the waiting room smelled like a room full of farts. Don't go here and never buy a car from these...