Polo Ralph Lauren Factory Store — Local services in Canutillo

Just had a terrible experience at this store. The store manager, who claimed her name was "Karen," treated my brother unfairly when he tried to exchange a pair of pants due to an employee's mistake during the purchase. Despite my brother's patience and attempts to provide necessary information, the manager dismissed every form of proof. Frustrated, I questioned if there was no recourse for an employee's error, but the manager remained unhelpful. We suggested reviewing security footage, and only then did they acknowledge the mistake. Surprisingly, there was no apology, and the manager's attitude throughout was unpleasant. I doubt her name is really Karen, and I regret not taking a photo. The manager's conduct and the employees' complicity in the situation were...

Watch what you buy from this store, they use cleaver price deception to fraudulently think the item is on sale or clearance and the reality is that it’s most likely not. Purchased a T-shirt that had a 30% off sign on front of it and it was full price. They had 7-10 pairs of the same jeans in the clearance section and guess what they were full price too! This is fraudulently advertising the items are on sale or discounted and they in fact are NOT! Prior two experiences I had to go back to the store to have security tags removed that were left on after purchasing. After today I won’t shop at your store! I dont like to be deceived or ripped off! My experience today rates you right at Walmart level, how insulting is that...

I’ve been here twice now and both times there were issues at the register with pricing. Make sure you review your receipt! On top of that, the dressing room attendant barged in on me without knocking. Bottom line, for being an outlet there weren’t that many good deals. Most everything was just 25% off but you can get that just about anywhere. Saks and other retailers who carry PRL routinely have 25% off events. I remember the days PRL factory store was giving stuff away. Now you’re just better off buying it...