Ashley Furniture Outlet — Local services in Carbondale

My wife and I purchased a table in July we cancelled this month (November) after no communication and still no table.... purchased a better quality similar in appearance table at Hudson's Art Van gallery in Cape Girardeau, MO for less money delivered in less than 10 days to our house. Ashley is still processing the return after 10 days with no refund as of yet. Will not be shopping with Ashley Furniture ever again very unprofessional and very disappointed with their customer service if it was possible I would return the rest of the furniture we purchased in July as well.... to late now and lesson learned so beware...

Wish I could give this place less than 1 star. Absolutely insane how there is no communication at all. Spend thousands of dollars at a place and they can’t communicate at all what’s going on. Ordered an entire living room set from them and was told it would be in the week before Christmas. Here we are in February and still nothing. Called and they now said it’s going to be delayed until March. The woman on the phone was absolutely rude. As I was explaining myself she interjected and said “uh are you going to let me talk” well I will when I’m finished talking. This is the WORST place to...

Stop by and see Jeff for exceptional customer service and support. Whether you live in Southern Illinois or simply passing through, Jeff really knows how to put a customer first. Jeff listened to my needs, asked a few questions, then showed me the best deal to make my visit worthwhile. This Ashley team came together to complete their paperwork processing, load my power lift chair, and bless my family in record time. While Ashley wasn't my first thought, I'm glad I made a detour...