Neighborhood Co-op Grocery — Local services in Carbondale

Update 8/1- I brought in an oil diffuser, with Reeds and the remnants of the oil...as I disposed of it before driving to the Coop. I was sickened that the Reed's had molded together. I went to turn them, found several were molded - disposed of them and wiped the rest down. Two days ago I found they had ALL molded. Taking them @ their word on satisfaction - I brought it all back. I will be honest - I didn't have the receipt, as I shred them once they clear my account...but I am an Owner. The women at the service counter were chatting away and it took some time for them to notice me. When I finally was able to explain I was asked, "So...what do you want me to do about it?" WOW. I was then told the Room Zum Zum spray shouldn't have been used (contrary to what another employee told me @ the time of purchase) and had to RE-PURCHASE EVERYTHING, to the tune of $0.89 for new Reed sticks and over $20 for "appropriate"oils. WOW - I bring back $11 ish dollars in BAD merch, and that's all they can do? Charge me more,Seriously for their mistake? Bad customer service Coop! Shameful...

Love, love the Coop. I'm an "owner," but anyone can shop here. Smells great from the moment you walk in. Typically have samples to try new foods which is nice, and post coupons with groceries and other items to use in store. Their fresh food counter can't be beat to take home a meal, or enjoy at one of their tables or "bar." Service is great, pleasant atmosphere all...

One particular cashier (older, built, lady who never combs her hair ) has given me attitudes since I started visiting the store. She would always ask if I am a member (and I am not because I was never told I could become a member and how it would work), anyway she would sigh and then act disinterested and pout once you tell her you are not a member. Today, again, she asked but instead of her "usual" she said "of course" with a nasty tone and attitude in her face. I've never been treated like this before in such an overt matter, its unacceptable. I really don't know why a random customer deserves such attitude and such treatment. but that is enough for me. I really don't expect chit chat and I would rather not, however, blatant disrespect now that's an issue. Last time I am visiting the place is today. I've talked with management and they said I must have "misunderstood," nope I told them what was said and done, and there was no misunderstanding whatsoever. Too bad granted that I am probably one of the best customers for overpriced organic juices, vegan lattes, and other products that most students buy at Wal-Mart. Very bad business model this place has, if they continue they will go bankrupt. Although, they have a ton of vegan choices they also support the non-vegan options...its 2016! If you are member most likely you do not experience attitudes and other nastiness. Stay away, this place is not as happy as they...

ive never had an issue with the staff here..they are always pleasant! also..there are some items that simply cannot be located anywhere else in town..however..a significant amount of their products can be found for much lower prices..lick creek andouille sausage is almost twice as expensive there as it is to just wait and buy it directly from their farmers market vendor..the 23$ tub of dead sea bath salt can be purchased at kroger for 19.99$..gold label honey can be found cheaper at fresh foods a few stores down the way..as well as locally sourced produce and eggs..king arthur baking flour and jars of yeast are significantly cheaper at Walmart..and right next door is a more impressive assortment of international goods (non perishables, frozen goods, teas, etc) for less...

If you've got the duckets for this to be your one stop shop..that's awesome! It will always be on my Saturday to do list..but I will sleep better at night knowing I spread my business around and got the best...