Walgreens — Local services in Carlstadt

Elva, Shift Manager/Lead is knowledgeable and was able to correctly refund payment to a store card and my credit card because I had to return an item that was faxed in error when it was manually entered in the system because it was not picked up. When I went home after I purchased this critical item, I had compared this purchase to the same in-store purchases at Walgreens in Lyndhurst and Rutherford which did not charge tax, and I questioned the tax added by this location. Instead of an apology for their error and acknowledging that it should not have happened, when I asked if the item should have had tax, I was given a tutorial of how it was done incorrectly because the item wasn’t in the system and therefore had to be added manually which triggered a tax when all I wanted was an apology and confirmation that it should not have been. I did not need the explanation and the attitude when I was trying to confirm that the error was caused by a manual entry. That’s all I really needed. I didn’t need you to continue the walk through of the error but your team/staff might.

I am still out the item that I needed, but I will no longer feel comfortable going to this location with the type of service provided.

Also, the cashier was preoccupied sorting chocolate/candy on the shelf instead of helping me when I was standing by the cash registers, and when he was helping me with my return, he was yawning and seemed thoroughly disinterested in what he was going. Then he seemed to have an issue with contacting Management to assist when he was only going to be able to return the entire payment in gift card when it partially was paid in credit card claiming that he couldn’t do it because a majority of the payment was made with gift cards which was not correct. It was just lazy and apathetic customer service.

Have had some good, passable, helpful service and thought a 24 hour Walgreens would be my go-to option until I encountered Brian, a manager, that did not seem to care to help with the multiple online returns I had and/or know that if a online order was shipped separately the invoices would only have partial totals. When I explained that since I was not sure why it was such a challenge to find the online orders in my account, he had the nerve/attitude to advise that he knows how it works, but he could not find the partially shipped order and did not care to ask for the full order total to find my order so he concluded he could not find that particular online order. To top it all off, he claimed that it wouldn’t make sense for him to process the return if he couldn’t find the order. I went to another Walgreens and processed the online return without any issue or attitude. I did have several online returns I needed to process at this location, but that did not give him the right to act like he did not need to provide good, helpful customer service.

Also, my curbside pick-up was incorrect. Thank goodness I checked the items I received in store. I was given the stapled package for a curbside pick-up order I had previously canceled. I’m sure if I had left the store, I would have encountered an issue correcting the order. Sad to know that curbside pick-up orders require verification when the package is stapled/sealed and should only be a...

This place is OUT OF CONTROL ! I MEAN REALLY OUT OF CONTROL!

I was there this evening in the drive thru lane. The young man behind the window was taking so long that I told him I didn't want the person behind me to be waiting so I would go behind them so they could taken care of. When I pulled back up to the window to complete my purchase with him HE WAS NO LONGER THERE. However if you can believe this he CRAWLED past the drive-up window inside and exited out of the pharmacy door so he didn't have to take care of me. CAN YOU IMAGINE!!

A young girl was now there at the drive-up window who now told me that I could not get my medication until the 17th of March. Keep in mind the pharmacist ordered my prescription specifically for me and told me to pick it up on Monday. In addition I also received a text telling me to pick it up it was now ready. When I questioned her how that could be she just repeated to me that I couldn't get it until the 17th.

I then proceeded into the store where the pharmacist on duty finally was able to get things squared up.

This Walgreens should give out free blood pressure meds to people that have to deal with the incompetency of their employee!

IF IT WAS POSSIBLE TO GIVE NO STARS I WOULD.

I will be forwarding this terrible experience to the CEO of Walgreens Tim Wentworth in Deerfield IL in hopes that he can do something at this location to give better service to the people of Carlstadt and the surrounding...

So, 2 days ago my dr.called in an antibiotics. I did receive a message that they have the prescription. Knowing the way they work i called them make sure they have it. She said yes we have it. My husband went to pick it up . She told him they have no instruction how to take the medicine so she can't give it to him. She had to call the dr. Next day another dr. Sent a prescription and i got message that I have 2 i gave medicine ready for pick up. I don't drive. I am on oxygen 24/7 and my husband goes to work at 1pm. Just to make sure I called her and she said they have the medicine. I have my husband copies of the messages they sent that the medicine is ready for pick. He gets there and she told him they have no medicine for me and they didn't even look at the copies I gave him. I called back another lady answered the phone. She said the something but then she said medicine was at Tenafly store. She said she will transfer and we can go pick up. My husband goes there they had 1 medicine. Not the antibiotic. So, I called them doctor to send the medicine to CVS. Now, I get message from CVS insurance will not approve it , it is too early. Mean time i get message from Walgreens medicine is ready for pick up. So, I had CVS called them and I got it trought them. This is not a first time with Walgreens and always with antibiotics. As once I find out where i will report them to higher officials. They are ridiculous. Like, they sell apples...