Foxy Couture — Local services in Carmel-by-the-Sea

The shop is beautiful and a variety of best designers. I did find something that I really loved. However, I wish I could say I’d want to come back no matter how nice the store was. Reading how other patrons were treated with wine and super friendly service. I was disappointed. Ive been to enough high end shops and do know how you’re suppose to be received. I had to ask for water finally because I ran to the bank to pay for my item. I tried to be friendly asking their names but when I left the shop the only thing I was happy about was what got and meeting Kevin the security who was very nice. I realize my experience is very different than most of the 5 star ones that I read but I’m writing an honest review of my personal experience.

Post review: The response to my review is very disappointing as a customer so I have to speak up. A sincere apology would have gone a long way like others that were given when they posted a very negative review. I need to clear things up. I did not ask for a “deep discount” never even used those words. I never even mentioned how much of a discount. I just asked if could give me a better price bc the sleeves were altered. When she would not, I backed off. After I decided to buy and she initiated taking the sleeves down that were altered by the owner, which I’m glad I did bc there were clearly left a shade of dirt where the fold was and a spot. So all I asked for is 10% off which she conceded. I am not trying to malign (poor choice of word imo) the store but give an honest personal review and perhaps help improve how to treat ALL customers. That’s what a review is for. As I mentioned it has very beautiful items. Yes, she was polite at best but did I feel appreciated for my patronage as a customer with a thank you at least? No. I left with an unpleasant feeling like she was doing me a favor. A customer should feel good not bad after shopping in a store. Perhaps she is not used to customers to barter but that’s what happens at second hand stores no matter what you’re selling. Don’t need to go back...

I live in NYC and came to visit a friend in the area. We visited this hidden gem of a store and I was blown away by how beautiful the shop was and the amazing selection that rivaled NY consignment shops. I was assisted by a girl named Carmela and she was able to pick out so many wonderful things for me. She was extremely helpful and super sweet. I purchased a fabulous, vintage ferrigamo coat and I love it so much. If I lived in the area this would be my go to place for anything...

Passed by the store at 11:05am, it was closed, but the sign said it opens at 11:00am. I was like ok, I can come back later. Now, 14:00, I stopped by the door, ready to enter and the employee said that it was their lunch time?? and that they would open it again 30 minutes later. That’s how you treat a costumer? Especially a designer high-end store? I...