Addendum Gallery: Purveyor of Fine Goods — Local services in Carmel

I have been VERY frustrated dealing with my experience from Addendum. I purchased items while I was visiting family over the Christmas holiday. I had the items shipped to me as I live out of state. First the items took over a month to arrive to my house and when the items arrived, they were both broken. I have been trying to rectify the situation since February. After calling the store multiple times and not getting through, I finally got through and they told me I had to speak to the owner Shane who was away in Europe. They gave me his email address to reach out. I sent 3 emails with very detailed information of the situation (pictures and receipts) trying to get a response so I could get the situation taken care of. I never received a response from my emails, so I tried to call the store again. I got another sales person on the phone and she communicated she couldn't help, I had to speak to Shane, but he was once again out of town. I left my information and asked for a phone call back, which I never received. I then tried calling several other times to which I could only get voicemail. I left at least two voicemails explaining the situation and once again never got a return call. Finally, at the start of this week I got through and Shane happened to answer the phone. I explained my situation and he immediately tried to get me off the phone and told me he would have to get in touch with the company who made the items, and their rep would reach out to me. That seemed a little off to me, but I emphasized the importance of someone getting back to me ASAP as I have been trying to resolve this situation since February. As I sit here 4 days later, I have never received a call back from Addendum or the company who made the items I purchased. I have tried calling the store during business hours more than 10 times, with no pickup. I have left a voicemail and obviously no response back. I am hoping by writing this review and making my situation public (which I have desperately tried not to do), I can get some resolution to this issue. I spent $192.41 and have nothing to show for it other than broken...

I would give 0 stars if I could. Door was propped open at 5:30pm today, another customer in the store as well. I walked into the store and couldn’t find prices on anything. Found a book I liked and asked about the price. Nothing I saw had prices listed so if you are going to have a problem with someone asking about a price, put the prices on items. The man working offered the option to get engraving for an additional price but would take 10 days. When I told him I would be out of town before then he offered the option to ship the product which was nice. I told him I would think about the engraving and continued looking around.

This man then stated that he closed at 5pm today in the worst tone (It was 5:37pm and I had only been there a couple minutes). The door was still propped open. I said “Sorry I’ll get out of here didn’t realize you were closed” he responded “yeah thanks” as I started walking out he said “We’re open 10-7 tomorrow”. I guarantee if I had bought the book he wouldn’t have said I closed at 5 today. Way to make a customer feel welcomed and encourage business. Extremely thankful I didn’t give him my business. So condescending and rude. Also humorous that people continue to leave reviews about this man’s pathetic, embarrassing behavior and he continues to defend himself saying everyone else has misconstrued the situation. Do better, it doesn’t matter if you’ve been in business for 20 years and have many happy customers. I can assure you the customers are there for the product and not for you. Genuinely, you should be ashamed of your behavior. Do better...

Very few items have the price listed. I purchased a pair of readers along with a few notecards, and after I walked out of the store, I realized the readers were $89. I walked back into the store less than 10 minutes later and told the sales lady I did not know they were $89 and would like to return them. She said, “sorry, no returns, only store credit” she then said, “I’m not the owner,” and when I asked to speak to the owner, she told me, “sorry, you can’t, he’s in Europe right now.” Besides the fact that she was haughty and cold, I was taken aback by the unwillingness to accept a return less than 10 minutes after purchase by the same saleslady. --The owner subsequently sent the message below, which I appreciate. I am from out of town, so, unfortunately, what is done is done, but I do appreciate the response. The store is beautiful with beautiful...