Fitz Hair Studio — Local services in Carney

I did the viral scalp spa (Platinum 90 minute) a few weeks ago. I have the say, the treatment was amazing, and Boo was the sweetest person ever. It was what happened next that soured the experience to the point I won't return.

For the record, I have long-ish (mid-back) length hair that fine, but there's a lot of it. After finishing the treatment, I was led to a chair where I would live for the next hour as Boo, and eventually another coworker, would spend an eternity trying to brush my hair because it was so extremely knotted. My hair has never been this tangled, and instead of the post-relaxation I should've been feeling, I had to sit in a chair while two stylists ripped and pulled at my hair for 50+ minutes to brush it out. To the point where I legitimately said I would go home and handle it myself because my scalp was aching.

Eventually it did get sorted, and Boo was extremely apologetic, but what really rubbed me the wrong way was how much I was pressured to give a good review. At several points I was point blank told not to let the eternal hair-brushing from hell affect a good rating rating (in jest, but not really?). To the point where I wondered if employment levels were based on a rating scale.

Let me (again) reiterate that Boo was an absolute sweetheart, and I knew she felt bad about how the treatment ended. She was very kind, and likely just needs a little more training on the treatment and making sure hair in the bowl doesn't continually twist together of the course of 90 minutes.

I was offered a half-off compensation for their ASM scratching service, but as that held zero appeal, I won't be using it. I just want to put the situation behind me, but since a review was asked for (multiple...

What a delightful spa experience! The atmosphere was incredibly calming, and the staff I met were outstanding. I had the pleasure of working with Boo for both the Gold ASMR Scratch Therapy and the Platinum Scalp Spa treatments. She took the time to discuss my scalp health and genuinely focused on improving its condition. She was kind and attentive, making sure I felt comfortable and well cared for throughout my visit. I appreciated the choice of eye masks and the option for a heated bed—it was such a nice touch. As someone with fibromyalgia, this was the ideal way to relax. It’s clear that with her knowledge Boo is passionate about the benefits offered here and enjoys helping her clients enhance their well-being! After my treatment, I was offered a beverage and had the chance to relax under the hair dryer while enjoying a foot massage and some cheese and crackers that were offered to me along with water, wine or a soda. It was a wonderfully relaxing experience where I never felt rushed. I can't wait to book my next appointment and bring my family and...

Absolutely phenomenal experience with Scratch Therapy! We booked a 30-minute session and from start to finish, it exceeded every expectation. The staff was incredibly welcoming and made sure we felt comfortable and safe. What really stood out was how friendly the entire setup was—everything was thoughtfully explained, and they even made accommodations for our unique needs, which made us feel truly valued.

The session itself was surprisingly therapeutic. I almost moaned it felt so good! Whether you’re releasing stress, having fun with your friends, or just trying something new, Scratch Therapy delivers. It’s the perfect balance of excitement and emotional release in a controlled, supportive environment. Also, their flexibility with scheduling was a huge plus for our busy family—super easy to book and adjust when needed.

Highly recommend this experience for anyone looking to de-stress or just try something out of the ordinary. We’ll...