Northern Nevada Appliance Outlet — Local services in Carson City

The manager is lying that I was irate and yelling on the phone and that I admitted to hanging up on him when trying to confirm the time on the schedule! None of this is true! I was in my office the entire conversation and couldn’t have raised my voice without being in trouble with my manager! Why would I hang up, especially multiple times, when I’ve been waiting for this to be fixed for weeks? Makes absolutely no sense! I’m more and more disappointed with this company by the minute! The owner would be appalled if he knew his reputable business was being managed this way!

*RECORD ALL CALLS AND IN PERSON INTERACTIONS!!! THEY WILL LIE REPEATEDLY TO NOT BE ACCOUNTABLE FOR THEIR ERRORS!”

I have used them in the past to order replacement parts and had an amazing experience. This was several years back. Unfortunately their level of customer service has gone terribly wrong and I would not recommend this place for new purchases, parts or service! About a year ago I asked their help in looking up a part number. I was given the needed part number and advised to order it online because it would be cheaper and wouldn’t take as long to receive. I did as advised but only to discover that the part number I was given wasn’t for my model dryer that I had provided.

Fast forward a year, my landlord had my dishwasher replaced. They came out and installed it and left, but it didn’t work properly. They came out again and said it was good to go, but it wasn’t. A couple of weeks later my landlord gets a call that the part they ordered came in. Confused he called them and was told nothing was ordered. After more research it was determined it did need repairs and their communication was anything but clear! I was given a date a week out to fix it. Due to scheduling conflicts I called to reschedule and was told it would move it out another week or two if I changed it so I did not change it. The morning of the scheduled time I was told it was never put on the schedule! When I calmly, but firmly, explained that I made arrangements for today and this has been a whole mess and it’s not acceptable customer service. As the customer, I’m jumping through hoops to accommodate their scheduling for my repair and still not being made a priority! I told them now I have to make arrangements again a week out and go even longer without a working dishwasher, only to be told to use another company and hung up on my their manager Austin in service!

So from the words of their service manager…please find another company to use for your appliance needs!

Do yourself and their business a favor and don’t bother wasting your time and energy on people who don’t want to waste their time and energy on decent customer service!

I will never even consider using them again for anything!

The response from Austin that they tried to install the part today is an absolute lie! Someone was at my home and they never showed because they said “someone on our end didn’t put it on the schedule.”

This town is too small to lie multiple times like this. Make it right or word will spread the kind of business practices going on and the lack of customer service with this...

A few years back we purchased a stackable washer dryer combo for a very good price, less than 700. For 5 years or so we've had it and it ran great, however, just recently it started leaking. After doing much research and watching many videos, i confirmed it was the tub seal. Now the part itself is about 20 bucks, and the work to replace it isn't so hard, you just need to take almost everything apart but there are many videos. I called this place to order the tub seal, but on the phone, the guy sold me with getting it serviced. He claimed there was a one time 75 dollar fee, no labor costs, just pay for the part. So I scheduled a guy to come diagnose it. I already knew what was wrong, and when he came, he confirmed it, but he explained there would be labor fees. He also tried arguing with me as to what was wrong, at first, and how long it would take to fix. So since he thought there wasn't enough room in the house to fix it, which a YouTube video would easily disprove, he needed to take it to the wearhouse. When they called to schedule a pickup, they wanted to pick it up without an estimate. Their reasoning was they didn't know what was wrong with it, however the man who came out confirmed it was the tub seal. So after arguing with the lady on the phone, they gave me an estimate of 200. A little more than a 75 and part, but not too bad. So they picked it up, and the next day they called me and told me the estimate would jump to 800 DOLLARS. the reasoning was some water damage on some parts, and the fact he would need to break the whole spin basket to get to the tub seal, and a new basket would be over 300. Like I said I did my research and you do not have to break the basket, just oil up a bearing for a day and it'll come easily off. He also claimed it would take 2 days to take apart for labor, where again, a YouTube video shows a full break down in 30 minutes. After arguing with the man named Fred, he finally gave in and said he'd try it. Nonetheless, he was still firm on his 800 dollar estimate, even though some of the parts he said need fixing had nothing to do with what I wanted, all I wanted is the leak to be fixed. So by the end of this, I ended up with nothing but a pointless 75 dollar bill, with no work done to my washer, and a giant waste of time, even though I was assured on the phone it wouldn't be no where near that price. Even though I told many different people I was told one thing, it lied on death ears. It was really ridiculous going with these people, with 4 different people telling me 4 different things, and it seemed like they just wanted to take advantage of me from the get go. What started off as a good experience years ago had turned into a nightmare, and now I'll have to buy a new washer. If I can suggest anything, it's not to go through these guys for service, they will stack on all sorts of pointless prices and fixes. With as many videos and how to guides on YouTube and Google nowadays, it simply isnt worth the headache and hassle appliance...

Needed a refrigerator right away. Was told to be at the shop by 10AM before drivers left...the drive from my house is one hour said I could be there shortly after. When I arrived approx 10:08A Drivers had already left...they just left going to Dayton. So the man at first acted like well maybe we can deliver this today don't know I will try. If I had known this would not have dashed the one hour drive would have just waited or picked one out in Gardnerville to be delivered Monday. He was VERY pushy...but had gone all this way so chose a refer. then was told well we will try to get out there. I called back to the shop not even 20 minutes later to ask for the same model but the one without the damage to the front. Was told the refer was already on its way to me also told the "scratches were repaired and it looks good". The men arrived took the old one out. I was cleaning the area where the old one had been and noticed by what I could hear they hadn't taken it out the door yet. Walked around the corner they were trying to get it through the door, the doors of the refer with handles were still on it. Were trying again to get it out continued discussion of what to do one of them said "I measured and thought it would fit...I suggested taking the front door off...then they decided after trying again to get it out to take the refer doors off. I did not go out the front door for a few hours after they left. When I did noticed they hadn't put the heavy bench back where it had been then walking back into the house noticed the frame around the door had two gouged areas, paint completely gone. The front door paint had been scraped off in a couple places and the metal door was actually dented where the scrapes were. Walked back in and looked at the wall behind the door and the door knob had been jammed into the wall when they were trying to force the refer out the door. Was so upset but it was now after 5P and the place is closed for the weekend. Very upset by this whole experience. The"repair" to the scratches...thin scratches yet the paint used is 1/2" wide over most of the area yet there are a couple tiny areas where you can see it was entirely missed ...I would have rather done this myself looks like a child did it. The sales person was VERY pushy. When I said after arriving and getting there as quickly as possible and him acting like he was going out of his way to get the refer to me...yet the delivery people must have left with it within 10 minutes of my...