Big Peach Running Co. - Cartersville — Local services in Cartersville

I called this morning to specifically ask if this store had a very specific pair of shoes (Hoka Bondi 8’s) in my husband’s size because we live 2 hours away. Their website said they were in stock and I wanted to make sure they were before we drove that far. The gentleman that I spoke with said they did. We drove the 2 hours to the store and when we walked in the young gentleman asked if we needed help. I started to tell him that I had called earlier and spoke with someone about the pair of shoes and he stopped me mid sentence to tell me “we don’t have Bondi 8’s, we have Bondi 9’s”.. I explained that I’m aware they carry Bondi 9’s but I’d called and spoken with someone who confirmed that they have 1 pair left of the Bondi 8’s in my husband’s size. He again looked at me and stated they carry the Bondi 9’s. Finally, I showed him the number that I called on my phone and asked if that was their store. At that point, I hear an older gentleman who was in another room call him by name. He goes in to speak to the other guy and then comes back out to tell us what we were looking for was on the sale table at the front of the store. My husband tried those shoes on and wasn’t a fan. I then asked if there was anything else at all that they had in my husband’s size. He did bring out one more pair of shoes, but wasn’t very helpful at all. At no point did the manager/owner come out to offer any assistance/input whatsoever on what type of shoe would be best, etc even after I spoke with him on the phone and mentioned that my husband walks on the inside of his feet and is hard on shoes.. Very disappointing experience for a shoe company who prides themselves on assisting customers find the right shoes and very poor...

Every time I walk into Big Peach Running Co., I'm reminded of what great customer service should look like. During my first recent visit, I received outstanding education and guidance on running shoes, which led me to not only purchase two pairs, but also try a brand I had never considered before. Andy and Malachi were incredibly knowledgeable, patient, and clearly passionate about helping runners find the right gear—not just make a sale.

On a separate weekend, I returned to purchase a gift card, and once again, the experience was flawless. I was in and out quickly, but still received the same professional, friendly, and service-oriented treatment. It's rare to find a place that consistently delivers both expertise and a personal touch, but Big Peach does it effortlessly.

Andy and Malachi, thank you for being the epitome of top-tier service and running education. You've definitely earned a...

I have not ran for many years and randomly decided to get back into running. The shoes I had were not good running shoes so they were really hard on my ankles and legs. I went in with tons of questions that were all answered thanks to Cohen. He was very nice and listened to all of my concerns with picking out the perfect shoe. He brought out 3 options based on my foot shape, running style as well as listening to my concerns. As I tried each pair he asked what I liked about each and what I like better between the 3 pairs. When I picked the pair I liked it’s almost like he knew beforehand the shoes that would be best for me. Thanks again Cohen for you kindness, patience and knowledge! Will be back again for my next pair of...