Staples — Local services in Cartersville

I am writing to express my dissatisfaction with the customer service I recently experienced at your establishment. My experience was highly disappointing and, frankly, unacceptable for any business that values its customers.

Upon approaching the register with my items, I noticed that the cashier was handling a sizable order for the customer ahead of me, which I understand can take time. Additionally, the cashier took a phone call, presumably to answer a query. While I am not complaining about the wait, as such delays can happen, my issue lies with the lack of basic courtesy and acknowledgment I received.

Throughout the entire transaction, the cashier did not utter a single word to me. There was no greeting, no apology for the wait, no expression of gratitude for my business—nothing. The total was displayed, I inserted my card, and the cashier placed the receipt in my bag without any form of verbal communication. This lack of interaction felt dismissive and unprofessional.

I contacted the manager to discuss how such service might negatively impact the business. However, the response I received was that the business is doing fine, implying a lack of concern for my feedback. This attitude was both surprising and disappointing.

Customer service is a cornerstone of any successful business. A simple acknowledgment or a few courteous words can significantly enhance the customer experience and...

Went here on Sunday 8/14. Needed ink for my printer..had to go and get an associate for help..i told him the printer..he went and grabbed in from the rack and said this is it..i said are you sure this is the right cartridge..he said yes 100% sure..i get home and it's not even close to what I needed. So I call the store and explain to a man that answered the phone that I live 16 miles away and my son in law took my car so I had no way to get back there. So he asks me to hold so he could make sure they had the ink I needed..i say ok..then another man...supposedly the store manager named Eric picks up the phone. He gets really rude and hateful with me..tells me too bad about having to come back there all that way. They would not help me with something that was my fault to begin with..i felt threatened by this man..he was so mean on the phone I would be afraid to go there. Then he hung up on me. Very poor customer service. I am reporting to BBB and...

So I bought a locket for my wife to give to her on her birthday. I of course wanted to fill it with a couple of photos before I gave it to her. I went to 3 different places all over town trying to get photos printed that small. I finally went to Staples where I encountered a young lady named Daniela Rodriguez in the photo center. She went WAY above and beyond to help me and even figured out how to get the little "frames" out of the locket so we could get the pictures put in. I was truly impressed with not only her customer service skills... But her humanity in helping me make a special gift for my wife. I could barely even see the pictures, but she cut them out and got them placed just perfectly. She had several other customers come up while we were working on this little project and she was able to help them too without get the least bit flustered. Truly a pro and just a really decent human being. Many...