LongHorn Steakhouse — Restaurant in Cartersville

Needed to be in Cartersville for an appointment. Did some shopping and we decided to grab a late lunch at 2 pm. Agreed on burgers at this Longhorn location. Upon entering, the hostess stand was MIA. We noticed right away that several people were waiting inside and outside for a table. The hostess finally came over, and we were immediately told that there would be a 15-minute wait? Then asked us if we planned on waiting? This seemed odd due to the lack of people seated. I looked past the hostess stand at the one eating area and noticed 2 dirty tables, and counted 6 more empty, which could easily seat 2. I inquired about them with the hostess and was told "with additude " that they are not cleaned and unassigned. We sat down with all of the other sheeple and waited. As we sat, I noticed the filthy dust and dirt, which started from the entrance and didn't stop anywhere we looked. The filth extended from the hostess stand and behind it where someone was brave enough to place her coac55h bag in shelving at the dirty floor. 25 minutes later, we were directed to follow our hostess over to the other side of this establishment. She sat us in a booth, which was still dirty, and wiped the greasy soiled seat onto the floor with her hand and walked away without so much as a look back. As we awaited our server, we looked at the dirty menus left and noticed another party of 4 being seated in the corner booth. We then realized the dirty rag and bottle of cleaner on top of their partitioning wall of the corner booth that the hostess obviously was clueless to. 🙄 as we waited, we looked at the dust covered lamp on our wall as well as food splatter, which I was seated next to. The salt and pepper grinders were also greasy and covered in dust. As I began taking pictures, our wait staff arrived and asked to take our drinks. We explained that we had plenty of time and just wanted to order. She placed an order for 2 burgers, 1 black & and blue, aka very rare, and one medium rare. 1 seafood soup and 1 onion soup. Our orders emerged in lightning time. As the onion soup hit the table, it appeared dry and burnt on top. The rare burger was also Gray in color and well done. The bisque was tasteless, and the other burger was so raw it didn't want to hold shape when picked up. I waited quite a while before we found our server to show her. She took the food back and reordered. She arrived with a new burger, which appeared to be cooked correctly this time. The onion soup looked much better. I wanted to eat the soup 1st and was disappointed to find it was tasteless. Brown liquid without flavor. The bisque was bland and never exposed any shrimp or lobster as claimed. It's just a bland cream soup. I went to try the burger, and unfortunately, found a hair in the food. I took photos and was disgusted enough and definitely didn't want to eat anything else from here. I asked for the check and a to go box toe8 feed the burger to my dogs. Of all the longhornp steakhouses, this has been the worst. By the looks of all the filth, the customers are made to endure. I could only imagine how bad the kitchen is. I'm sure if a food inspector entered, it would receive a big huge F. The hostess needs a different job. I gave the stars I did because our server was very understanding and friendly. Other Longhorns are so...

My family was part of a family of over 40 guests that came to this location. We had called ahead an hour before we arrived to let the staff know we were coming. The good news for the staff was we were coming before 5pm. The bad news for us, we thought, was we were coming the Saturday before Mother's Day! Our fears subsided when we got there. The staff had already sectioned off two places for our overall party, and assigned separate wait staff for each grouping. They were ready and prepared, and it showed quickly. The waitstaff was friendly and organized. The best way to prove that is that my tea glass never reached half full. There was always someone there to fill it. And that was for our entire party. The food came out in a timely manner, from the bread to our salads to our entrees. The bread is always great at Longhorn, and today was no different. I had the ceasar salad while others at my table ordered the house salad. All were delicious, and the lettuce on each was crisp and fresh. I decided to order the T-bone, which is different for me. Normally I order one of the ribeyes, so this was new to me. The steak was cooked perfectly to temp (medium rare). It was good, just not a ribeye which is to my liking. That's more of my opinion and not that of the steak itself. The baked potato was slightly undercooked, but not by much. Great taste. The bathrooms were clean and well stocked. I highly recommend this location. These people knew what they were doing. ...

Our 11 people party was told it would be 1 hour wait and it was more than 1 hour and 30 minutes before we got sat down. There was 2 waitresses A and B, A was helping on the right side of the table and B was on the left. We got the appetizers and when the food came out, there were only for the people on the right side. The rest of the party that was sitting on the left side was waiting for 30 minutes, the other side of the table has already finished their meals. Waitress A came back and told us there was some problem when they put the orders in so just bare with them. Another 20 minutes went by and no food. I got up and asked to speak to a manager about the situation. Waitress A came back again and told us the same thing she told us before, no management. During this whole time, after waitress B put our drinks down, she never came back to check on us or fill the drinks or anything.

We understand it was a busy Saturday before Mother’s Day, that’s why we were patiently waiting until we couldn’t anymore. Imagine if I didn’t get up and said something, not sure how much longer we had to sit there and wait while the other tables that came after us already got their food. The lack of communication, the attitude from waitress B, and the way management handled this situation were horrible. Definitely not...