Kohl's — Local services in Casa Grande

I have never seen such a high level of incompetent disrespectful management members and employees. Sandy & Jake should not be in management positions. The cashier Liz checked us out yesterday. When my wife inserted our bank card, Liz's screen said approved and for some reason she said my wife had to put her card back in. The seconds time Liz had my wife put her card in, it came back saying declined, duplicate transaction. She then wanted us to pay again once the first transaction said approved. We informed her that we were already charged and she called for a manager. Sandy then comes up and says she has to go to the back to see if we were charged. In the 15 minute wait, we were already on the phone with our bank confirming we were charged. Sandy finally comes back and says we weren't charged and there's nothing she can do. Today we go on our bank app and confirm we were charged and the transaction was final. We printed it off, went back to Kohls to have the GM Jake tell my wife there is nothing he can do and tells her "It's not the end of the world". NEVER will my family shop at Kohls again! We will be contacting corporate, the Attorney General and BBB with video and confirmation of our bank...

Went in to return something for Amazon returns and decided to shop. Loaded up with tops to only be followed by loss prevention. Seriously!? I had no large purse or tried anything on. Get to the register and get wrung up while LP lurks by the register. Then the cashier leaves a security tag after I pay and I have to come back and she says she must have forgot one and she needs to remove it so I don’t get accused of stealing. Nice job at making me so uncomfortable I decided I was done shopping and now even more so dissatisfied with the petty profiling and experience. Next time ask if I’m finding everything ok?! Update talked to manager and they don’t have a women LP. Then who was following me around and why!? I’m sorry but Kohl’s needs to train their employees. Leaving security tags on when your customer isn’t Caucasian is obviously an issue because both times by the same associate security tags were left on one item and then jokingly say oh let’s get it off so you aren’t accused of stealing (all while, I assume a woman employee was standing near by after following me around while I shopped). I’ve never have had any issues like this...

Just give all the people who know me as a customer a great recognition they are very good-hearted people who do want to reach out to help you with your clothing stuff 😁🙂🙂💓💓🌹/jul 28friday /23/10pm please give the following gr8 recognition 🙂🙏Israel Hernandez/ Isiah/ Mirandy/ Seletty/Sandra/Carolyn/and anyone else who knows me as a customer do great recognition and keep all these people and anyone else who knows music customer on Kohl's payroll could you please thank you very much 🙂🙏🌻💗/ Susan Johnston/ customer 😁🙂🌻/ 10:15 pm/jul 28/fri And please give the following gr8 recognition: Seletty/ Sophie/Mirandy/ Amy/Sandra/ Olga/Alexis/ Diego/ and anyone else who knows me as a customer great recognition they are nice to me as a customer and they have good hearts 💗🙏🙂/ susan Johnston/ Sept 19/ Tues night/33/😸😁🌷 Sept 22/23/11am/ Fri😸🌻🌻 Plz 🙏 give Krista/ Seletty/ Any/ Mirandy/ Olga/ Alexis/ Matthew/ Diego/ and anyone else who knows me as a customer great recognition because they are very nice to me as a customer and they have a good heart ❤️🙂😺🌻🙏/susan...