Geek Squad — Local services in Casper

As an experienced mechanic, I’m used to working with delicate parts and I know the difference between an honest mistake and plain carelessness. I brought my phone to Geek Squad for a simple screen replacement and the service was disappointing from start to finish.

Not only did the technician strip one of the screws inside my phone—making future repairs a nightmare—but they initially tried to brush it off as “normal wear.” That’s not just unprofessional, it’s lazy. When I pointed it out, Taylor, the manager, did eventually offer to replace my phone, but the replacement will take five days—an unnecessary inconvenience for a problem they caused.

If you value your devices or expect even basic attention to detail, I strongly recommend taking your phone somewhere else. Their “experts,” and even management like Taylor, fall far short of the skill and customer care that real technicians pride...

Excellent service. Any nuanced or niche question you have, they'll have an adequate answer for. In fact, I ended up saving money based on my decisions that day. I'm hoping the upgrades I'm asking them to do turn out perfect, but I don't see why not as they referred me to excellent, quality products and an amazing experience. Would recommend to anyone looking for...

One agent working desk. She said another Agent will be right back. Second Agent showed up 20 minutes later and said he needed to put screen protectors on in the back and walked away. Screen protectors more important than customers...