City Brew Coffee — Restaurant in Casper

I get being busy and understaffed, but this was an awful first time experience. Waited over 30 minutes for one drink, which would have been fine if I ever got confirmation that it was the correct drink.

My name was never called, but I saw the drink up there after the person who ordered before me got their drinks. I tried to ask one worker twice if this was my drink, and she ignored me. I finally got the other worker to respond, but she didn’t know and said she would ask the worker who ignored me when she was less busy. After being there that long and waiting another 5 minutes for a response, I finally just took the drink and left.

I am dissatisfied because it was a special order with almond milk (my fiance can’t have regular milk) so it was important that it was right. I opened the drink to look at it and it wasn’t even filled to the top…after I tasted the drink, it was clearly something minty, not the white chocolate mocha I ordered.

Very very disappointing for our first visit. I don’t mind waiting when someone is busy, but being ignored is not right. Feel like I got ripped off after paying $6 for the drink and leaving a $1.50 tip because I realized they were busy...

My wife and I bought an average of 4 lattes a day at the Westside store in casper. We have bought coffee there for at least 5 years. For most of the time service was great. It was delightful to get coffee and the employees became friends. We spent 1600 dollars a month. Then like most places, employees change. The faces are different. But the environment stayed the same. And with a couple of bad egg employees that place changed. It is no wander they had to shut down that store. Before these couple of bad eggs that place was hopping. They were really busy. Now I see that the bad eggs have chased away all customers like my wife and I. So I went to get some coffee from the Eastside, like I have been doing for months now. And believe me when I say that driving clear out there for coffee is way inconvenient. But I do love their coffee and the employees there are really great. But now I see that they have made the bad eggs a place in the store on the east side. Now I don't know if these bad eggs can ruin this store like they did the last store, because the coffee is really good. It just surprises me that a company would want to take a chance. Good...

It very much looks and feels like a cheap Starbucks knock off. Zero originality. I ordered a black coffee, it was so terrible I threw it away. That made me sad as it was early and we were about to start an 8 hour drive and I was very much looking forward to drinking my coffee on the road. My son ordered some flavored, sweetened (in my opinion monstrosity) then made fun of me for ordering plain coffee from a shop like that. He said and I quote, "of course the coffee is bad that's why they dress it up with all that junk." I'm sorry I like my coffee with just beans and water and expect it to taste like heaven in a cup. The employees were less than welcoming and not friendly in the least, I really wanted to take my $5 tip back. Idk what was worse the fact that I paid to throw away the coffee or the fact that I tipped them. To sum it up: No, I don't recommend City...