Ginger's Jewelry — Local services in Cave Spring

I have had several poor experiences at this jewelry store, and have forgiven their poor customers service skills, and poor management each time, but this time it is paramount that I take my business elsewhere. Not only have I been a witness to prejudicy shown by some of Ginger's older family members who work for her (more specfically her aunt I believe), but there have been many incidents where they have promised to hold items, and order items for customers, and if a long-time customer comes in and asks for the item, they sell it to them instead. Poor business tactics to say the very least! I special ordered a Rolex watch, and two gold coins from this store. They called to tell me that they had found the items, and would be in the store within the next week. The following week I called, and they told me that the items would be in two days from that date. I told them to call me as soon as the items arrived, so that I could purchase them, and they agreed to do so. Four days went by, and I called them. Ginger's disrespectful and unprofessional aunt informed me that "Ginger had sold the items to a long-time customer, when they called to request the same specific items, but that she was going to re-order the items of my specific request." What type of business is this? Not only was the family member rude, but when I requested to speak to Ginger, Ginger was also rude and very impatient. Instead of apologizing, she said "Well they have been a customer of ours for years, and I hated to tell them no because of this. I will order these items again for you." This business needs to be closed down, based upon their unfairness to customers. This has not only happened with me, but with many more customers! I have also seen the aunt argue with customers, while in front of other customers! They also did this at the last store she owned. Nothing has changed! Disrespect towards customers should be not be tolerated. All customers should be treated equally, and certainly customers who are Latin, Black, Arab, etc., should be treated equally, and with dignity and class. The store will take their money, as I have seen, but as soon as the individual walks out of the door, they are talked about, and sometimes not even in a low voice. I have seen enough of what this store has to offer. I am from Charlotte, NC where there are much better jewelry stores, so I will return there for my specific jewelry needs, or when I travel overseas yearly to purchase unique pieces. Or perhaps, Finks, which is practically next door to Ginger's Jewelry. Now Fink's knows how to treat their customers. From lies to outright prejudicy, this store receives a poor review. Zero stars. Have a...

Sadly, 1 star is about all this place deserves. I have had a horrible experience here more than once. My custom designed engagement ring came from here. Within 1 week of having it, I had to take it back because of several loose stones.That took almost 2 weeks to fix. Shortly after tried to get a matching wedding band, that didn't happen. It would have taken far to long to get, and wouldn't have it before the wedding.Had to go elsewhere. Fast forward almost 3 years later, one of the side stones fell out while on vacation. I dropped it off for them to repair on a Thursday, where I was told it SHOULD only take 7-10 days to repair if they have a matching replacement stone in stock. 1 week later, I had to call to check the status, had to leave a message for someone to call me back. A phone call back was to tell me they had to order the stone in to repair, and once it came in, should only take a few hours. 2nd week goes by, I call to check on my ring, The stones just came it, but they don't know when the jeweler will be in to fix it, might be today (It was a Tuesday) I called Thursday to check on it. The ring still not ready, but the jeweler looked at it, and says it is a more complicated repair and will take a bit longer. I said well, we are going on 3 weeks of me not having my ring, can it please be ready by Monday? I was told yes it should be as the jeweler will be in on Saturday. I gave them until Tuesday, I went in there to check on it. As I walked in, Ginger was on the phone and there was another lady helping her. I was asked how they could help. I simply said, I would like to pick up my ring please. Ginger got very nervous looking, and placed the person on the phone on hold. Proceeded to tell me...It isn't ready yet! I said, well I would like to pick it up anyway, so I can take it somewhere else (same place as before) to get repaired. She tried to tell me that she told me from the get go it would take a while to repair.....Ummm This is 3 weeks I have been without my wedding rings! THE ONLY GOOD THING IS: She was very kind to give me the 2 side stones that they ordered in, along with my ring back. I told her the lack of communication on their part and not knowing the status of my ring when I called, or when the jeweler would be in is HORRIBLE CUSTOMER SERVICE!!! Needless to say, I dropped my ring off that same day to the other jeweler and picked it up 3 working days later. 1 week turn around time!

I DO NOT RECOMMEND doing business with Ginger's unless you don't mind poor...

Here's why working with Ginger's Jewelry for estate jewelry buying is a smart choice...to concur with another reviewer's post here: jewelry as an investment is a bit of an misnomer, unless you are actively IN the business. So you make the mistake of looking up a piece you've inherited, find a similar one for sale on ebay and therefore assume that you can get the same amount of money for it when visiting an estate jewelry buyer. Ebay is a retail site, so it's actually not comparable (and you could wait forever to sell your item there). On the other end of the scale, the pawn shop experience will definitely disappoint you (and likely, insult your intelligence as well). Enter your best option: visit a quality jewelry store with a KNOWN hometown name like Ginger's for an efficient, professional yet personable transaction with knowledgable, highly trained individuals in the business. Even though I currently live in Europe, I waited to come home to sell some of my estate jewelry, because I wanted to feel confident in the transaction. Put simply: I DO. And bonus: the variety of the merchandise at Ginger's tells me that she is keen to appeal to people of a wide range of tastes, from traditional to edgy, from minimalist to 'statement maker.' This is absolutely not your typical mall jewelry store, and for that reason (in addition to the ones I listed above) I look forward to...