UNI Bookstore — Local services in Cedar Falls

I purchased a shirt online for 19.99. The following day I got a voice mail from one of their managers, Heather, stating that the shirt was out of stock (a lie). I returned the phone call a few hours later and asked why it said (and continued to say) that the shirt was in stock online. The employee offered to go look for it and she found it but it was priced at 31.99 in the store so that is why they cancelled my order. I told her I didn't think that cancelling my order because of their error was right to do. It wasn't my fault the shirt was priced wrong online and I would like the shirt for the price I purchased it for. She said her manager would not allow that. I talked to the manager and I had to convince her to do the right thing and sell the shirt to me for the price I paid. It took far too long for her to understand that she should sell the shirt for the price I paid for it online.

Their service is awful, they are apparently comfortable lying to their customers and need to have it explained to them how to treat their customers. During the Christmas season they also cancelled a family members order on Christmas Eve! That was the first notice they got even after ordering it weeks before. What a joke, I'll take my business elsewhere...

The bad thing about the bookstore is that there is this particular melting plastic smell when you enter from the front doors. It gradually goes away the deeper you venture in, but it can be a strong experience. Sometimes the restroom might not be clean since it is a college environment. Yet; the atmosphere of the place, the customer service, and many items can be rewarding. However, be aware in the beginning of the semester it can become crowded downstairs with students looking for books required for class. I recommend either to order books from their website or pick up from the store directly. There is also book selling days where you can return or sell books from December...

I placed an online order, completed the payment, and received a confirmation email for pickup. Before heading out, I verified their operating hours online, which indicated a closing time of 5:30 pm. However, upon my arrival at 4:50 pm, I was met with an employee who was already locking up. Despite explaining that I had made the drive specifically for my prepaid order, she declined to let me in. I attempted to reason with her, suggesting it would take mere moments to hand over my purchase, but my pleas fell on deaf ears. Acknowledging they were closing early, she simply walked away. This incident marks the pinnacle of poor customer service I've ever...