SOKO Outfitters — Local services in Cedar Rapids

First went last fall during the Cider Sip and Shop, and was so excited to have a local outdoors shop in the area. Prices were very high, but that is to be expected. The customer service that night was amazing! Since then, it hasn’t been the same. On my most recent visit, my friend from out of town and I were the only customers, and both felt we were unwanted in the store. We were constantly watched by the owner/manager, as if he didn’t trust us. We felt very uneasy. The woman working there also talked me out of some hiking shoes that I was interested in, without a recommendation for a different pair. Only explained why those shoes would not be what I was looking for. Maybe we didn’t fit the profile of people that normally shop there, but I definitely do not want to return. ————————- EDIT: I recently returned in search of a good pair of hiking shoes. I was pleasantly surprised with their selection, which in my opinion had even better variety than Scheel’s in Coralville. This time we had a pleasant young lady help us, who was kind and helpful. I had no problem paying a little extra for my shoes to support a local business. Glad I gave SOKO...

I visited Soko 12/14/19, per my email they were offering 25% off a single item full price. I found a pair of boots I wanted and a very nice guy helped me with sizing. When I went to check out the woman at the register (receipt said Cortney, who is one of their store managers) rang up my item full priced. I asked about the 25% off and she told me it’s only if we ask for it (which I did get them 25% off). I suggested it would be nice to have everyone get that discount instead of “asking for it”. She then proceeded to tell me and I quote “Do you know how much money I’m losing today?” So here it is: I don’t care Do you really say that to a customer? I will not be going back

If that is not enough: She was also complaining about not having enough staff and the “rock wall is killing her” due to having a staff member tied up with working the wall. Smh,...

I love this store! I can't remember the guy's name who always helps me, but he is a true expert on trail shoes. He always helps me find the right brand and the correct fit. My husband and I bought snowshoes here 2 years ago and got great advice, and subsequently have really used and enjoyed them. I've also had great luck with outdoor clothing....specifically the Kuehl and Toad n Co brands which as far as I know aren't available anywhere else nearby. My daughter and I also purchased backpacks for a 4-day 3-night hike in Wyoming, and got excellent advice on what to purchase for our needs. I've also had excellent luck with mittens, gloves, yoga mat, wool baselayers, and miscellaneous camping gear that I've purchased here. Overall, this store is a great outfitter, perfect for someone who loves and appreciates all things outdoors, in...