NK Balloons - Balloons & Party Supplies Store — Local services in Ceres

If I could leave zero stars, I would. This was my first and definitely last time doing business here.

I purchased two number balloons and five large black balloons filled with helium for a total of $136. At that price, I expected high-quality balloons and reliable service. Unfortunately, I got neither.

The balloons were picked up at around 8 a.m. for a 12 p.m. photoshoot. Just before leaving, my family and I noticed that one of the number balloons was already deflated just a few hours later. I called the store immediately to explain (I said one of them had popped, I guess I should of said deflated) and ask for a replacement, only to be told that once the balloons leave the store, they’re no longer the store’s responsibility. No apology. No concern. Just a cold recitation of store policy.

I asked what type of balloons they use, since they advertise “the highest quality.” If that’s true, then why did one deflate within hours? I ended up having to go back and pay another $14 out of pocket to replace a faulty product, a balloon that should have lasted far longer than it did.

For comparison, I’ve bought number balloons from my local Save Mart and never had an issue, and they cost significantly less. I came here expecting better quality and service and got neither. This experience felt like a waste of time, money, and energy.

I do not recommend this place to anyone. Poor customer service and questionable product quality. Not worth it.

In the photo you can see the#2 balloon I took in vs the new one...

No lo recomiendo para nada , hize un pedido y me llegó el producto que no pedí , y de manera muy respetuosa quise saber si podrían ayudarme ya que el error es de su página web que está muy mal diseñada , y después de todo aunque las Colaboradoras fueron muy amables , la dueña que se llama Nadia fue excesivamente grosera , ni me dejó hablar , prácticamente gritaba y me decía que yo me equivoqué al pedir , sin embargo pedí el color correcto , lo que pasa esque ellos tienen su página mal diseñada , pésimo servicio y poco profesional a la hora de prestar un servicio como este. Y solo me respondió que el color que yo tenía no lo tenían entonces que por eso me llegó el que enviaron , lo cual me parece absurdo ! Si no tienen lo que el cliente pide no envíen cosas a su acomodo. Y puedo entender algo tan simple lo que me molesta es la grosería...

Came here for the first time during business hours and they are closed I back again 20 minutes later and it’s still closed, so I wait in the parking lot to see if they would open soon and they never did....