Crepes & Coffee by LOZA — Restaurant in Ceres

1-Star Review

🚨Attention All Service Animal Americans: Know Your Rights. My wife and I had an extremely disappointing experience at Loza’s, and I feel compelled to share it—not just for us, but for others who rely on trained service animals.

We arrived with my licensed service dog, a well-trained, non-shedding, non-barking 10 lb Bichon, clearly wearing his official service vest. Yet despite this, the host questioned us repeatedly—asking what task he performs (which I respectfully answered for privacy’s sake) and then illegally demanded documentation and a service ID card. This is a clear violation of federal law and a gross misunderstanding of disability rights.

According to the Americans with Disabilities Act (ADA): Staff may only ask two questions: Is the dog a service animal required because of a disability? What work or task has the dog been trained to perform?

They may NOT: • Ask about your disability • Require medical records • Request ID or certification for the animal (Reference: ADA Title III, 28 CFR § 36.302(c))

Even more disturbing, this exchange happened in front of other patrons, making my wife and me feel embarrassed and disrespected. Thankfully, another employee named Jocelyn stepped in and informed the host they were violating ADA policy—but by then the damage had been done.

Let me be clear: it should not matter what size or breed your service dog is. Whether it’s a Bichon or a German Shepherd, a trained service animal is a trained service animal. Judging their legitimacy based on looks is discriminatory and unacceptable.

Now, to be fair: ✅ The food had great flavor ✅ Presentation was beautiful ✅ Service was fast ✅ Every other staff member was polite, sweet, and caring ✅ Prices were reasonable

But first impressions matter—and sadly, this one cast a dark shadow over what should have been an enjoyable lunch. It’s upsetting that what was meant to be a simple meal turned into a civil rights violation.

Being a business owner myself with over 70+ licensed agents we understand how to work with people and how we treat our clients will make or break a business,

Until Loza’s takes steps to train their staff on ADA compliance, I will not be returning, and I cannot recommend them to others—especially those with...

Horrible experience. Went on Mother’s Day and were treated terribly and unprofessionally. After waiting over 2 hours, we were finally seated. In our party we had 6 children under the age of 4 whose faces were flushed red because of the heat this day. Although I understand they can’t control the weather, We asked on multiple occasions to be seated inside. They told us that our party was too big. (11 people including 3 in stroller who didn’t need a seat). At this point we took our seats only to hear that a party of 10 (all adults) who was behind us was offered an indoor table. As we sat outside we witnessed the table of 10 who was seated inside were served their beverages and were eating appetizers. All of this while no one had come to attempt to ask us for drinks let alone our food. At this point we were upset and complained to the server who told us that was the only big table they had in their establishment and there wants nothing that could be done. This place should really train their employees to not show favoritism to their friends or family as I’m assuming that party was. I usually do not leave reviews but this instance was too much. 1) my wife’s, mother, and 2 sister’s mother day was ruined. 2) servers were rude and showed horrible etiquette and customer service. 3) spent 3 hours in line on Mother’s Day for absolute no reason other than to be treated horribly and spent our...

We came here for the first time with a large party, having made a reservation a week in advance, expecting a smooth experience. Unfortunately, we were met with poor service from beginning to end.

First, the coffee was full of grounds, and when we asked for a fresh cup, we were told they wouldn’t remake it. An employee casually mentioned that their coffee machine was broken and “that’s just how it is.” That alone should’ve been a red flag.

As for the food, it came out in completely staggered waves the first plate hit the table, and the last one didn’t arrive until over 20 minutes later. Our guests who traveled a long way were served last, and it was genuinely embarrassing to watch others finish while they were still waiting. We were never informed that food would come out separately, which is just basic communication and courtesy.

To make matters worse, when it came time to pay, it took another 20-30 minutes just to close out the check. For a bill that totaled over $500, the only thing they did to “make it right” was take $20 off a laughable gesture considering how poorly the brunch was handled.

There were no real accommodations, no accountability, and clearly no priority placed on customer experience even with advance notice. Sadly, we won’t be returning and can’t recommend this place to others. It was a disappointing and frustrating experience, especially for...