Jim Ellis University — Local services in Chamblee

I made several trips with promises of making the deal work in my favor. I was very transparent and informed the sales manager of my situation. I was reassured that they would work the numbers out for me and get me into a vehicle. I was lied to about the amount they would give me for my trade; moreover, the sales manager was unable to keep his promise. In the end the sales man(Harold) and the finance manager(Brandon) was able to turn things around and gave me excellent service. I, initially, decided to never do business with Jim Ellis based on my past experience. The two gentle men I mentioned where able to rectify the situation. In the end, I was a...

Check engine light came on and made an appointment for 10AM on Friday morning. Had to go weekend without a car as their machine was broken that does diagnostics. The machine was fixed Monday morning and still did not have conclusive evaluation by Monday afternoon. There were no rental cars available for over a week. Huge disconnect between the technicians and customer service and overall very unsatisfactory service and responses. Would not trust them with any other car or...

This is our 2nd time buying a vehicle from the Jim Ellis Automotive group, and it was perfect like last time. A friend of ours, who also works for Jim Ellis, Angela, suggested to go in and take a look. Our salesman, Ricardo, was patient with us and showed us vehicles in the price point we were looking for. Once we got to finance, Charice did wonderful! Now, we have a new truck to create many memories in. Thanks Jim Ellis...