CATsNAP — Local services in Champaign

The process is super weird. Really ruined my motivation to adopt a cat. As we need to figure out if the personality of the cat fits ours, we planned to see the cat first and then decide. That sounds a good plan, no? So today we were caught in the dark when we were told we need to take cat home right away if we want him, or we have to go to adopt somewhere else. As we did not bring a carrier with us, (because this is really supposed to be a meet and greet), we offer to buy a carrier in 20mins and come back (as our appointment is 3:00 to 3:30, and when we offered this options, it’s only 3:05) but we were told an absolute no as she said no one would be here in this building anymore. We were also told we cannot pick him up another day or even later the same day. Seriously, no one will come back to the facility ever just to take care of the cat?? So we can not just pick him up then?

Also the volunteer who works there today keep emphasizing her responsibility is only to be there to send this cat off. We won’t take her more than the planned 30mins to buy a carrier and come back. And we offered ways might help solve the situation. We are so confused and just felt she doesn’t want us to have the cat.

We were confused and hurt. We just want to be a responsible family to find the best fit for the cat...

I was very disappointed in CatSnap. I had worked with them to try and find a home for one of my cats that did not adjust well to our children being born. I ended up finding a home for that cat myself.

We had planned on adopting in Dec/Jan (which we had discussed with CatSnap prior to finding a home for our other cat). I reached out in advance to make sure my application was approved and it was approved on 11/1/23. When I reached out in December to adopt, I was told to look elsewhere as they did not know if their cats would do well with my young children.

CatSnap was hosting adoption events and I had tried to sign up to bring my family and see if any of their cats meshed well with our family. I initially received an email with a link to sign up for a time and then a few minutes later was sent a second email that my application was denied (even though it was approved in November). I responded back and asked why my application was denied in January when it had been approved in November and there was no response. It was very disappointing after all I had been told by Catsnap previously. I know they do care about their cats, but I wish they had been...

I submitted an application for two kittens I was interest in on 02/01/22. The following day I received a response that not all my current pets' paperwork was received. So I made sure to attach any additional documents that came with her at the time of adoption. That aside, about five days later, I get an email from a 'Deb' stating that one of the kittens I applied for has been adopted. I reply to her message asking if the other kitten I had applied for was still available. Everyday up until today I sent an email inquiring about that kitten. Thank god for social media bc if it weren't for FB, I'd never find out that second kittens was adopted. Not only do they not have a way to allow people to get in contact with them by phone, but they obviously find it more important to advertise their pets with their new families. I understand their main goal is to find good homes for these cats, but if you have people that are inquiring everyday, how are you just going to ignore all these other applicants?! At least have the decency to respond to emails since that's the only source of communication you provide. Good luck to...