Staples — Local services in Chandler

They close early and deliver late.

I ordered "same-day business cards" on Monday before 2pm, so they could be completed "same day." I made a "same-day" order because I needed a quick turnaround for an event the following afternoon. I paid online. They were not completed until the following evening.

Since they weren't ready in time, I picked them up later that week and arrive ten minutes to close in a downpour...

These people have the security screen pulled and the door locked so no one can get in and they can just let whomever they've locked in the store 15 mins to close out whenever.

A customer just happens to be leaving when I walk up to the door. The front-end associate lets her out, ignores me standing there, and begins to close the gate again. I say, "Excuse me, I need to pick up business cards from the copy center."

She slowly looks at her watch and curls her lip.

I say, "Yes, it's before eight."

"Okay," she says, and lets me in.

There are two associates in the Copy Center. My cards are paid, so all I have to do is grab em. They acknowledge me. I say that I'm picking up business cards, they look confused, and appear to be continuing whatever they are doing on the computer workstation. Maybe looking up the order. We'll say that. Eventually, an associate comes to where I am standing at the counter and grabs em from the bottom on her side. She's nice enough, but they have no answer as to why I have purchased "same-day business cards" within the time frame, paid online, and the cards aren't ready same-day.

Eventually, the guy shrugs and says, "We were busy."

So, basically, they just didn't deliver.

By the time the front end associate lets me out, and I'm across the lot and back in the truck, it's 8pm on the dot.

I do get the sense that the Copy Center here doesn't know how to manage/prioritize orders based on product and promise. Additionally, they are "closing" the store and locking customers in during business hours.

I used to work in a Staples Copy Center: You don't get to make promises, take money, not deliver the order, and shrug your shoulders, – especially without communication to the client that they won't be getting the product purchased. I won't be using this Copy Center again, and I will be requesting a refund for the same-day business cards.

(By the by, you put someone at the door to close it at 8pm on the dot, you don't close, lock, and pull the security gate at 7:45pm.)

I knew the collective service was going to suck when the business cards weren't ready same-day, and this was confirmed when I pulled up at 7:45-7:50pm, and the store was "closed." – They close early, deliver late.

You can't trust any of their promises, from business hours to copy...

I ordered (3) engineer prints on colored paper from this staples and I had to email them the file. So I email Them before leaving my house (San Tan) and then I had to drive here so it was 40 mins. So I get here and I go inside and "John" at the print counter was helping me and I said "I emailed in some files." And he said no you didn't in a rude tone and didn't even check the computer to see if I did. And I said uh yeah here is the email and showed him and he told me I had the email wrong so I had to re-email it to him. After doing all that again, I then asked if I could browse the store while he printed or if he needed me and he said no go ahead. So I go browse for 30 mins just waiting and come back and he hasn't even started. He told me he had the files, here is the pricing, and showed me a paper w/ 14.99 for tomorrow pickup and $19.99 for today pickup. And asked which do i want? And I said uh today cause I just drove 40 mins and waited 30 mins to pick these up. So he said ok I'll get started. So I wait and got thinkin that online said they were $2.99 each and that didn't add up to $20 so he finishes and hands me a recipt and the total is $58.99 and I'm like uh. So I go to checkout and I asked why is it so much cheaper online? And he said oh cause we always want Ppl to order online and I'm like well that's a hug difference in price, and I showed him the price and he said "oh that's BW you needed color" and I said no this is quoted for color and showed him and he's like oh I printed you posters cause paper prints can't do images. And I said well you should have told me that before you printed cause I wouldn't have gotten these (there printed on paper for $20 a piece, I could have ordered a decent photo for that!) and he's said That he sid and I'm like no you didn't mention one thing about it being a poster and you needed to tell me each was $19.99 and he said I did I wrote it, and it legit looked like a @ sign next to the price and never once told me verbally each! After telling him that I'd just pay for these but I was super upset he never Once said oh let me Give you a discount he was a complete smart ass towards me and I said I'm going to call your manager what's your name? And he said Oh here I'll just call her for You in a Complete smart ass tone. And I'm like uh no I'm calling The actual company.

I advise never to go to this staples and all honestly just avoid staples in general cause it's a rip off and their workers have NO sense in respect or trying to resolve the problem they caused. They are RUDE, INCONSIDERATE, and not worth your time or money!...

I ordered a computer from staples and had it delivered to this store. the computer was a special price that the add stated there was a different pick up date from the one my email told me, so I called for clarification. I spoke on the phone to three different people who had no idea what I was talking about before the manager Lindsey came on the phone. During our call this woman interrupted me several times and spoke down to me. When I finally got a word in with her I got to communicate to her that I was only calling for clarification. She seemed to think that I wanted her to produce a computer our of thin air, which was not the case. I simply wanted to know when I could expect this computer, and make sure I would get it. Lindsey ended up offering to head the order and make sure that it comes in on time. My husband and I got an email that told us our computer came in a day early, so naturally he went to pick it up. When he got there he began working with another employee, who radio called Lindsey, who then came up to the front and snapped at my husband telling him "I told her when she called that it would not be here until Tuesday." She did not introduce herself, did ask any questions. just snapped at him. So he showed her the email and asked her why he has this email if it did not come in. Ultimately they went back and forth about this computer that WAS in their back store room. I wasn't going to leave a review after our call because everyone has bad days, but this woman on a different day proceeded to treat a PAYING customer like they were stupid without gaining a single bit of insight before hand. The fact that this happened twice on two separate occasions proves that this was not a one time thing, or someone having a bad day. Lindsey, the manager, is rude and disrespectful and I would urge anyone from the corporate office to look into her behavior. Also for all the customers reading this, I have learned that office max will price match anyone and their customer service is very good. No one deserves to be treated the way this...