BIZXPRESS — Local services in Charlotte

My husband and I went in today to drop off 8 packages. There was a customer in front of us so we were waiting when my husband was asked to put a mask on (I had one on). He prefers not wear them so he said he’d wait in the car. Not a problem… for me. After my husband walked out (with no confrontation or issue), the gentleman at the counter said that if he left the packages they would just sit there and not be shipped. I explained that I was still there and would take care of it and he told me that they weren’t mine so he wouldn’t accept them. I then explained that he was my husband to which the gentleman replied that he would verify the names and if so, he would take them. We literally got out of the same car, walked in together, and were talking to each other the entire time we were waiting. Maybe there are rules that I don’t know about but how we were treated was unacceptable. Was he going to need our drivers licenses and marriage certificate? I promptly picked up all 8 packages, loaded them in my car, and went to the UPS store in Providence Commons where the staff couldn’t be nicer. If my experience isn’t enough to demonstrate how little they value their customers, take a few minutes to read the responses they post to other peoples reviews. The audacity to publicly respond to customers in such a manner is shocking. Fortunately, there are numerous other shipping options within a 3 mile radius of this business and I’d highly recommend using those...

This non FedEx location is run by a very unfriendly owner who still requires a mask and does not have it posted on his site or anywhere else. I called ahead because I'm driving out of the way for this location and when I got there he advised he requires a mask which schools and government buildings do NOT require because the spread is literally over 2 months back. Well when he informed me of this requirement I politely asked if he had one I could use because I no longer carry masks and had none in my car at the time. He said he doesn't have any for customers and requires them in the store. I asked him if I wait outside and we don't even have to meet then if we could still get my prints and scans done and he refused to help me in any way. I told him I'm desperate and have to get back to work and he had nothing to offer accept asking to leave the store. This location is quite difficult and doesn't seem to care about his customers needs over his overblown fear of germs. Unfortunately I must inform others so they do not waste their time going to this location to find the same...

First of all, I’m a very cooperative person. Even though it’s the end of 2022, and I saw a sign on the door that said “Masks Required” I tried to comply with the owner’s request. But I simply didn’t have one. I stood at the doorway and asked him if he had a mask I could have. He said no. I should have just driven somewhere else but I was in a hurry. I had a prepaid FedEx envelope that just needed to be dropped off. Putting a plastic bag over my face did not suffice either. He kicked me out. Thankfully the staff next door to him helped me out. They even warned me that he was unpleasant. When I went back in (masked) I simply told him it would be a courtesy to offer a paper mask to customers if he still requires it in his business. He refused and said he doesn’t have to do that. A pack of 100 masks on Amazon is under $10 for heavens sake. It would be a nice courtesy sir and I bet you’d have more business if you were a little more flexible. But thank you for at least mailing my envelope. That’s...