Keith Family YMCA — Local services in Charlotte

I just left from one of my scheduled strength and conditioning workouts roughly around 3:00 pm today, August 24, 2023.

However, on my way out I stopped at the desk to turn the padlock back in that I used and retrieve my license. One of the girls working the front desk asked me, “do you have mouthwash”? Ok cool, I don’t mind answering that, so I shook my head yes. But, she then proceeded to ask, “are you going to spit it out or are you going to swallow it”? There was another female standing there and she just started laughing. Not sure what is/was on the girl’s mind to prompt her saying this but I think we can agree it’s completely unprofessional and unacceptable. I have been visiting this YMCA when in town for over a year now and this is a first. Not sure her name or who she is but have a talk with your staff or whatever needs to be done that your people are not out of order like she was.

Today being 11:07pm August 25, 2023 is when I am writing this follow up after going to the Y earlier today at 7:50pm. I briefly spoke with a manager Latischa (sp?). After me telling her about what happened she responded that they need to work with their employees on how to interact with members and people who workout at the Y. She also said that they should be mindful that other people will interpret things differently that they say, than what they really mean and that she can understand how to me, such a statement could sound inappropriate. However, Latischa’s first response to me telling her what was said by the employee was “wow, yeah she shouldn’t have said that.” Without prolonging this review I am expecting that some kind of corrective/disciplinary action take place and likewise with the other girl who was by her side at the time and just started laughing. This is a reflection of character, discipline amongst other things that contributes to an already negatively plagued society. Maybe I’ll be back to this Y or not but at this point I don’t have too much if any conversation for anyone outside of checking in and obtaining a padlock for my locker, if I’m there. When I’m in-state and doing business at this particular part of Charlotte this Y is better as my actual address is in Ballantyne. But if I feel I need to I will just be driving elsewhere to workout. But this shouldn’t be. I need to be able to peacefully get my...

I had the worst experience yesterday. The staff is truly incompetent and incapable of doing their job correctly. For context I am a nationwide member and travel a lot. So typically anytime I go to a ymca outside of my city for some reason it’s such a lengthy process for them to check me in. Yesterday the lady at the front desk was asking me questions and she started asking more questions than usual, so I said “ Is there something wrong? I’ve been to this specific location all the time and they always let me in. I don’t know what the problem is. “ She then said she didn’t know what was going on and there wasn’t a manager at the moment so she would let me in. 10 minutes into my workout her and the manager come to get me telling me I have to leave and everyone is staring at me like I did something wrong. The manager (Allena or Ellena I can’t remember her name I believe it started with an A) then lies to me saying she spoke to my home YMCA and says I got kicked out of the family plan I’m in ( I’m in college so the account holder is my mom) She told me that I needed to grab my things and leave the facility. She also told me that next time I wanted to come in it would be $20. She didn’t allow me to explain myself or the situation. So I told her that I can call the ymca myself in her office to verify if that was true or not. I called my home ymca and verified that what the manager had told me was a lie. All they said was that there was an issue with the card on the account and it was expired but as soon as it got updated they would be able to process payment. I got the card payment updated and they had no choice but to let me back in. I believe they were trying to make it seem like I got kicked out of the plan so I could buy my own membership with them. It was a very humiliating and uncomfortable experience. As there were multiple people in the gym who saw me get kicked out and the staff tried to make it seem like I could not afford a gym membership. I felt...

I signed up for a membership for myself and my two children after finding out how overpriced the daily rate was for the waterpark. We have only been here 3 times since I signed up and 2 out of the 3 times we have had horrible expirrences. The first situation the lifeguard was very rude to myself and my daughter because she was sitting near the edge where all the kids come out of the slides. She is a non swimmer and not allowed in that area but my 9 year old son was coming down the slide and she was wanting to watch him- she was NOT even in the water. Then maybe 5 minutes later the same exact lifeguard came up to us to rudely ask me if I had blown up her floaties, which I had, he then told me those were not allowed here at all. Both incidents were very rude and not necessary. Second incident: happened today in the pool area, I had to put my phone and wallet down on the chair to not get them wet, my 4 year old daughter who had on their lifevest was bobbing around in the water in the 2ft area. Within that minute timespan 2 of the lifeguards decide to kick water into her face to try and get her attention to ask where I was. Which I was standing right behind them and if they are so concerned with people drowning then why in the hell are you going to kick water into a child's face who doesn't know how to swim yet????! VERY RUDE AND VERY UNCALLED FOR. We will never be returning back here. These lifeguards are very young and have zero work ethics. Worst expierence at this Y and I will never ever recommend this...