Wells Fargo Bank — Local services in Charlotte

As someone who works with the public in the legal sector , I understand how frustrating it can be to work with the public. However, this branch provided some of the worst customer service I have yet to encounter by a “professional” business. I needed an affidavit notarized and was told that the banker who notarizes was running late. That didn’t bother me, as we’ve all had days we’re running late. After about 10 minutes, she came in and started complaining to her co-workers about her little brother missing the bus, etc. Already in a bad mood due to her own personal issues, she approached me and informed me Wells has a policy that they can’t notarize documents that don’t have a notary line. I left and called my attorney to inform them what the banker had said. My attorney advised me to try again to see if they were able to provide a sheet with those lines. As other banks provide those or just sign without, since it’s an affidavit. My attorney said that if she once again declined to notarize then just head to UPS, as UPS has no issues signing affidavits. The notary saw me again and did not approach me from the back. Instead, someone else came up to me, and was basically acting as a third party between us. I explained what it was I was looking for. Finally, the notary very rudely stated, “I don’t’ have time for this, you’ll have to wait 30 minutes.” I was appalled by her poor attitude and more over just the way she handled the entire interaction. I don’t think I was asking for her to go above and beyond. If she couldn’t provide a sheet with those lines for her to notarize, she politely could’ve said no. Toni Reese, a financial advisor, overheard the interaction and tried to help by writing her name as a witness and put her phone number down. I appreciated her help, although I had to end up printing out another affidavit and got it notarized without issues at UPS. I was able to get the name of the banker who was extremely unprofessional. Her name is Mariana Romero. Regardless of the bank’s policy on notarizing documents, my issue here is how my situation was handled. As a customer of Wells Fargo for many years and sticking with them despite all the legal issues they’ve had, it’s extremely disappointing to be treated with such disrespect for simply wanting to partake in a service they provide. If unable to provide it, I believe there’s a courteous way in letting the customer know. She simply could've said no and I would've gladly been on my way. From the Google reviews it seems this branch has issues providing good service. I suggest Wells invest in training for this branch before they continue to run off their already dwindling...

Update 5/7/2025

Well I tried and at this point I assume you guys just can't get this correct. Likely my last post.

Update 4/28/25 Special shout out to Veronica who helped me today and was extremely patience. It took us over an hour but together we got my items correct and I hope I'm all set. I just want to be fair to update the review.

No idea what the future holds but she even called me back because my driver license was on a machine there and held it so I could come grab later in the day.

4/14/25 Had to go into reconfirm business documents, they seem to have had issues. Now threatening to close my account. Maybe worth not waisting your time at this location.

The staff seems very nice and competent so there's maybe another issue but again, find another location

Appointment was at 9:30am and I wasn't seen for 20 minutes. Then the person that saw me complained to their staff on how things were not done correctly. She tried to help me and had to call the business service line. After an hour I left my documents with them and all seemed fine.

Days later I got another email threatening to close my account. Service was professional and nice but the branch was unable to help me or them a led we were told the branch had to fix the issues. It's 2025 and the fact that there is no way to submit business documents online for review to just setup an account is beyond comprehension

Anyways, likely due to corporate issues since 2016 with account opening fraud.

Again, don't...

Typically, they are very friendly and courteous, however,today there was a woman in the drive thru that was rude and not helpful at all. I didn't get a name or a receipt to identify who she was bc she refused to assist me with my withdrawal after I had given her my valid drivers license and I told her I recently reported my card lost and she told me she needed a second form of ID or a credit card. After I provided her with the credit card she said it wasn't valid and I needed to come in so she identify me which is funny bc they have a camera pointing right at me and I was at the window closest to her. She didn't offer me any suggestions to help me and I went to the atmosphere to use my temporary access code and had to go through the drive thru again so I can get the ten dollar bills that I needed. She didn't offer me a warm greeting the second time which I was very surprised bc I had not been rude with her she simply said, "ma'am" as though she were annoyed. And said are you depositing this time and laughed with the other drive thru attendant and I told her no I really needed those 10 dollar bills. She didn't tell me to have a nice day or anything of that nature. Needless to say this is very disappointing and I hope this isn't what I should be expecting of wf...