Swedish Garage Inc — Local services in Charlotte

I brought my Volvo in for a specific noise. After 2 major repairs (over $2500 worth) were accomplished and paid for, the noise is still there. Ok, what should I expect: #1: I would expect someone (anyone) at the shop to know the noise was still there. #2: I would have expected a call telling me the problem still exists after the last major item was replaced. #3: I would expect #1 and 2 before I come to pick up the car. #4: I would expect some sort of offer to re-diagnose the problem, again, before I pick up the car. #5 When I pick it up and get in, with the owner standing right there hearing the problem (because he did not know if it was fixed when I asked him about it) I would expect some offer to keep the car, diagnose the problem and offer something besides a send off. #6: When I call back to express my displeasure (albeit loudly and rudely after not getting my expectations above met) I expect an immediate offer to make it right, somehow. (apparently it didn't happen because I hung up on him, when my consternation was met with an unsatisfactory explanation and not empathy). #7: When I continue to express my displeasure more calmly later, I expect more than excuses and shame thrown at me for expressing my frustration and ruining his day. #8: I expect you'll hold the lectures, given that none of the above expectations were met. #9: I expect to have a response here that will somehow explain all of it away, so those of you reading this won't go somewhere else for your repairs. If you expect similar things, you should go elsewhere. Service and...

I brought my 2003 Mini Cooper here as the release/throw out bearing on the clutch had gone out. I looked at what it would take to replace as I have done many clutches in my 5 as certified and 25 as a hobbyist mechanic. The job with the transverse engine was too much for me in my garage. These guys quoted me a fair price and noted a few other items that would be needed while most of the front of the car is disassembled. They mentioned I might need new shifter cables due to the age, which could be as much as another $500. When they called when it was ready (fast service) they said the old ones were fine and I didn't need new ones. A SHOP THAT IS HONEST, so refreshing. I highly recommend these guys and I will be back for sure!!

I mentioned my mechanic background due to the negative reviews I have seen here. Generally people don't understand what labor is involved in some of the work required to be performed. Also, in my experience some Mini owners don't realize the cost of quality parts (BMW...

I'm so happy we discovered this repair shop on the outskirts of Charlotte after we bought a Saab for my son in high school. Peter and Jamie have been wonderful to work with through the years (really appreciate this family owned business) and I'm convinced their expertise have ensured our 2007 Saab remain in optimum condition; the car continues to drive fantastic after several years. Recently they took care of all repairs needed at an incredibly fair price to ensure the car was ready to go for now his junior year of college. They are incredibly trustworthy (we follow their to do lists and have appreciated the results :) ). They really know their stuff (and it's an impressive high tech shop when you visit)! If you happen to own a Saab and live anywhere near the area I would not take it anywhere else....